Below are the FAQs / Issues related to AhsayCBS.

FAQ: General overview on new structure of backup account profiles (Ahsay Cloud Backup Suite 7)

• General overview on structure of backup account profiles (version 7 or above)
• General overview on structure of backup data (version 7 or above)
• General overview on changes to AhsayACB from v6 to v7 or above
• How to modify the Java heap size of AhsayCBS?
• Frequently Asked Questions about Ahsay Cloud Backup Suite 7.3
• How setup a backup routine for your computer with Ahsay Cloud Backup Suite?
• How to perform a restore from backup data copied from OBS / mapped drive / removable drive backup storage?
• How to monitor the status and progress of a backup job via the AhsayCBS web management console?
• How to run a single backup set rebuild for legacy backup set created in version 6 via the AhsayCBS console?
• How to determine the number of client licenses required before upgrading from AhsayOBS version 6 to AhsayCBS version 7?
• How to provide a higher level of SSL security for AhsayCBS
• How to recover AhsayCBS system account password?
• How to install the latest patch set for AhsayCBS?
• How to perform an initial backup to a removeable hard drive then import the data onto AhsayCBS?
• Description of the error events displayed in the AhsayCBS Daily User Report
• How to recover my users.xml file from a previous backup on AhsayCBS?
• How to recover my users.xml file from a previous backup on AhsayCBS v7.9.0.0 or above?
• How to start AhsayCBS (in replication mode) as backup server?
• How to restrict access to the AhsayCBS web console by IP address?
• How to add additional user storage to AhsayCBS?
• How to start AhsayCBS in debug mode?
• Do I need to apply a license key for my AhsayCBS server running in replication receiver mode?
• How to migrate AhsayCBS onto a new server?
• How do I start or initiate a backup job on my AhsayOBM/AhsayACB clients directly from the AhsayCBS server
• How do I force another AhsayCBS v7 Auto Update on AhsayOBM v7.x or AhsayACB v7.x?
• How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS v7 backup server?
• Where do I find the details of the storage quota used for each backup user account on AhsayCBS?
• How do I increase the number of replication threads on my AhsayCBS backup server to improve replication speed?

• Error [UpdateProgress]null (FileServiceError) displayed on AhsayCBS console when backup jobs are performed
• Unable to do backup (Failed to download v6 index) when performing backup after upgrading AhsayCBS to 7.5.0.0 or above
• Cannot upload custom icon files to the AhsayCBS web console for rebranding clients
• Scheduled backup jobs are missing after upgrading AhsayOBM / ACB to version 7.3.2.0
• Cannot perform backup on Linux CLI for backup set created via the AhsayCBS console
• Encryption setting default to Custom in New Backup Set Wizard for AhsayOBM / AhsayACB version 6 connected to AhsayCBS version 7
• In-file Delta default to Differential for new backup set created with AhsayOBM / AhsayACB version 6 connected to AhsayCBS version 7
• Extra options default to disabled for new backup set created with AhsayOBM / AhsayACB version 6 connected to AhsayCBS version 7
• Product names (AhsayOBM and AhsayACB) on the client download page of the AhsayCBS console cannot be customized
• Cannot view the backup / restore report from the AhsayCBS console right after a job is completed
• AhsayCBS console cannot display any supported languages other than English (5103)
• Missing log files when installing / upgrading AhsayCBS on a Linux server
• Cannot upload image file with extension in upper case letters (issue when branding the AhsayCBS web console or client installers)
• [Whether to disable signal handlers (-Xrs)] option disabled automatically for unknown reason (issue with AhsayCBS)
• Access denied (cannot login to the AhsayCBS console via the host name)
• MS Exchange DAG server scheduled / continuous backup jobs are not running (Run scheduled backup on computers named setting is incorrect)
• Index migration is performed by every backup jobs (MS Exchange DAG mail level backup set upgraded from version 6 to 7)
• CSR generated in AhsayCBS web console is invalid (order of Locality and Country is incorrect)
• aboutBG image trimmed in the Setup Wizard for client installers build in the AhsayCBS console
• Retry sending block in x second(s) (existing backup set of AhsayOBM / ACB version 6 connecting to AhsayCBS with bandwidth control enabled)
• Product names (AhsayOBM and AhsayACB) on the client download page of the AhsayCBS console cannot be customized for languages with brackets
• Large number of threads created on AhsayCBS (after configuring a SFTP Predefined Destination for backup or replication)
• AhsayCBS service stopped with 'Exceed User Quota' error within 60 days evaluation period
• Password complexity requirement missing after upgrading to AhsayCBS (User with password containing less than 6 characters can be created)
• Cannot create a backup account on network shared user home (mapped drive) on AhsayCBS (The system cannot find the path specified)
• Predefined Destinations with the same name can be created on AhsayCBS
• Backup account not suspended automatically after the corresponding user is deleted from the Active Directory (AhsayCBS with Active Directory Integration enabled)
• Custom default encryption settings are not displayed when creating backup set via the AhsayCBS console
• AhsayRDR connector setting is not migrated to AhsayCBS automatically (when upgrading AhsayOBS and AhsayRDR on the same server to AhsayCBS)
• [FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null
• In-file Delta setting default to Differential for new backup set created with AhsayOBM version 6 connected to AhsayCBS version 7
• Follow Link, Volume Shadow Copy and Compression Type default to disable for new backup set created with AhsayOBM version 6 connected to AhsayCBS version 7
• Building customized installers is prohibited by this license (Cannot build custom installer via AhsayCBS)
• No text displayed on AhsayCBS console after upgrading to version 7.7.0.0
• Connector settings are missing after upgrading AhsayOBS / AhsayCBS to version 7.7.0.0 with executable file (cbs-win.exe)
• AhsayOBM / ACB installation shown as CloudBacko Home (client installer downloaded from newly upgraded AhsayCBS 7.7.0.0)
• Supported languages are not displayed under the Language setting (when creating a backup account via AhsayCBS web console)
• No backup jobs can be run after upgrade AhsayCBS version 7.5.0.0 or 7.7.0.0 with a branded AhsayCBS 7.7.2.0 Windows installer
• Cannot add a network drive as AhsayCBS User Home on Windows platforms
• There is not enough space on the disk (insufficient free space on AhsayCBS server)
• AhsayCBS web console [Replication]>[Accepting Data] page shows “Error Status 500” and no backup reports are generated
• After upgrading AhsayOBM/AhsayACB from v6.27.0.0 to v7.9.0.0 on Windows all backup jobs show [UnsatisfiedLinkError] error
• AhsayCBS “Failed to access destination AmazonS3-1. Reason=Access Denied” error returned when creating predefined destination for AmazonS3
• After a reboot of a Linux AhsayCBS server the AhsayCBS NFS service is not automatically starting up
• ISSUE:"Shared object "libstdc++.so.6" not found, required by "NfsFbdX64" error when starting up the AhsayCBS NFS service on FreeBSD 10