Ahsay Backup Software

Backup Set Types

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Features in OBM / ACB

Features in CBS

Brand and Customize



FAQs and Known Issues

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ISSUE: Cannot upload image file with extension in upper case letters (issue when branding the AhsayCBS web console or client installers)

Article ID: 5113
Reviewed: 12/01/2016

Product Version:
AhsayCBS: -
OS: All platforms

Problem Description

When customizing / branding the AhsayCBS console (e.g. Rebrand Web Console) or backup clients' installer (e.g. Rebrand Clients), if you attempt to upload image files with extension in upper case letters (e.g. about_logo.PNG), the following error message is displayed:

Please upload file with extension '.png'
This issue will affect all image files with extension in upper case letter ( e.g. *.GIF and *.ICO )


This is a known issue with AhsayCBS version -


To resolve the issue, patch the AhsayCBS application to version or above. The instructions can be found by Clicking Here.


upload, branding, custom, customize, customization, rebrand

public/5113_issue/cannot_upload_image_file_with_extension_in_upper_case_letters_issue_when_branding_the_ahsaycbs_web_console_or_client_installers.txt · Last modified: 2018/06/26 09:28 by mike.gong