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public:5133_issue:ahsaycbs_service_stopped_with_exceed_user_quota_error_within_60_days_evaluation_period

ISSUE: AhsayCBS service stopped with 'Exceed User Quota' error within 60 days evaluation period

Article ID: 5133
Reviewed: 02/02/2016

Product Version:
AhsayCBS: 7.5.0.0 - 7.5.0.2
OS: All platforms

Problem Description

Backup service stopped after upgrading AhsayOBS from version 6 to AhsayCBS version 7.5.0.0 - 7.5.0.2. Further checking on the Activities Log on the AhsayCBS console, the following error messages are displayed:

Timestamp                 Type Message
YYYY-MM-DD
hh:mm:ss
LicenseInfo Verifying online license, License Name = 'license_name', License Key = 'license_key'
...
LicenseInfo Product Key Activation Requesting
...
LicenseError Exceed User Quota. Backup Server Stopped
...
LicenseError [Thread][Job][LicenseExpiryCheck]Exceed User Quota. Backup Server Stopped
...
Note: Activities Log can be viewed by logging into the AhsayCBS web console, at Monitoring > Backup / Restore Logs > Activities Log.

Cause

This issue can occur if the number of backup accounts exceeded the user quota available on the license (e.g. increase of account usage due to the new licensing model (per device to backup)), for example:

Client Software Quota Used Available
AhsayOBM 10 12 -2
AhsayACB 10 2 8
Important: Even with the user quota exceeded, the AhsayCBS server should not be stopped until the 60 days evaluation period is reached.

This is a known issue with AhsayCBS version 7.5.0.0 - 7.5.0.2

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. The instructions can be found by Clicking Here.

Keywords

cbs, stop, stoppage, stopped, migrate, upgrade, license, quota, exceeded, eval

public/5133_issue/ahsaycbs_service_stopped_with_exceed_user_quota_error_within_60_days_evaluation_period.txt · Last modified: 2018/06/26 15:05 by mike.gong