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public:5148_issue:fileservice.init_backupjobsummarylog.record.getfile_dstart_is_null

ISSUE: [FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null

Article ID: 5148
Reviewed: 02/24/2016

Product Version:
AhsayCBS: 7.5.0.0 - 7.5.0.6
OS: All platforms

Problem Description

When performing a MS Exchange mail level backup, Hyper-V VM backup or VMware VM backup. Even though the backup job was completed successfully, the following system error is received in the Dashboard on AhsayCBS console:

Timestamp Login Name Owner Message
...
YYYY-MM-DD
hh:mm:ss
username -- [FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null. sLoginName=
username sBackupSet=backupset_id sDestination=destination_id sBackupJob= bCdp=false
...
Note: System Errors can be viewed by logging into the AhsayCBS web console, at Dashboard > System Errors.

Cause

This is a known issue with AhsayOBM / ACB version 7.5.0.0 - 7.5.0.6.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. The instructions can be found by Clicking Here.

Keywords

FileService, init, BackupJobSummaryLog, Record, getFile, dStart

public/5148_issue/fileservice.init_backupjobsummarylog.record.getfile_dstart_is_null.txt · Last modified: 2018/06/27 10:23 by mike.gong