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public:5138_issue:cannot_create_a_backup_account_on_network_shared_user_home_mapped_drive_on_ahsaycbs_the_system_cannot_find_the_path_specified

ISSUE: Cannot create a backup account on network shared user home (mapped drive) on AhsayCBS (The system cannot find the path specified)

Article ID: 5138
Reviewed: 11/02/2016

Product Version:
AhsayCBS: Pre-7.7.0.0
OS: Windows

Problem Description:
When creating a backup account on a mapped drive via the AhsayCBS console, the following error message is displayed:

The system cannot find the path specified. , 'Drive_letter\path'


Cause:
This is a known issue with AhsayCBS version 7.3.2.0 - 7.5.0.6.

Resolution:
To resolve the issue, re-create the network shared User Home with UNC path instead of a mapped drive. Refer to the following steps:

  1. Configure the AhsayCBS service in services.msc:

    • [Control Panel] > [Administrative Tools] > [Services] > [Ahsay Cloud Backup Suite]

  2. Under the [Log On] tab, select [Log on as] then enter the login credentials of an operating system account with permission to access the network path (to be configured as user home):


  3. Restart the AhsayCBS service afterward.


  4. Configure the network user home via the AhsayCBS console:

    • Login to the AhsayCBS console.

    • Select [Backup / Restore] and [Basic]:


    • Click on the [Create] button, enter the UNC path to the network user home:


      Important:
      Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.

    • Click [Add], then [Save] afterward to create the user home.

  5. Create the backup account on the network user home again afterward.


Keywords:
add, create, user, account, mapped, userhome, network, shared

public/5138_issue/cannot_create_a_backup_account_on_network_shared_user_home_mapped_drive_on_ahsaycbs_the_system_cannot_find_the_path_specified.txt · Last modified: 2018/06/26 16:30 by mike.gong