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public:5162_issue:no_backup_jobs_can_be_run_after_upgrade_ahsaycbs_version_7.5.0.0_or_7.7.0.0_with_a_branded_ahsaycbs_7.7.2.0_windows_installer

ISSUE: No backup jobs can be run after upgrade AhsayCBS version 7.5.0.0 or 7.7.0.0 with a branded AhsayCBS 7.7.2.0 Windows installer

Article ID: 5162
Reviewed: 16/06/2016

Product Version:
AhsayCBS: 7.5.0.0 - 7.7.0.0
OS: Windows

Problem Description

After upgrading a non-branded AhsayCBS from version 7.5.0.0 or 7.7.0.0 with a branded AhsayCBS 7.7.2.0 Windows installer (e.g. cbs-win.exe). The original server configuration settings such as; user home, SMTP, system home, group policy, and users are all missing.

All existing AhsayOBM / AhsayACB clients will not be able to login or perform any backup / restore jobs.

Cause

This is a known issue with the branded AhsayCBS 7.7.2.0 installer (e.g. cbs-win.exe), failing to migrate the existing AhsayCBS configuration settings to the new installation.

Resolution

To resolve this issue, recover the configuration files from the previous AhsayCBS installation directory:

Note:
For example purposes, we will say that the original and new installation paths are:

Original path - C:\Program Files\AhsayCBS
New path - C:\Program Files\Branded_CBS

  1. Shutdown the AhsayCBS service:
    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ] > [ Stop ]

  2. Copy the conf folder in the original server installation path to the new installation path (overwriting the existing one).

    For example:

    Copy
    C:\Program Files\AhsayCBS\conf

    To
    C:\Program Files\Branded_CBS\conf

  3. Startup the AhsayCBS service:
    [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ] > [ Start ]

  4. Login to the AhsayCBS web console and verify if the settings are now correct.

Keywords

Upgrade, customized, branded, AhsayCBS, migration, settings, cbs

public/5162_issue/no_backup_jobs_can_be_run_after_upgrade_ahsaycbs_version_7.5.0.0_or_7.7.0.0_with_a_branded_ahsaycbs_7.7.2.0_windows_installer.txt · Last modified: 2018/06/27 18:33 by mike.gong