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public:5226_issue:after_upgrading_ahsayobm_ahsayacb_from_v6.27.0.0_to_v7.9.0.0_on_windows_all_backup_jobs_show_unsatisfiedlinkerror_error

ISSUE: After upgrading AhsayOBM / ACB from version 6.27.0.0 to 7.9.0.0 on Windows, all backup jobs show [UnsatisfiedLinkError] error

Article ID: 5226
Reviewed: 13/12/2016

Product Version:
AhsayOBM / AhsayACB: 7.5.0.0 or above
OS: Windows

Problem Description

After upgrading AhsayOBM / ACB from version 6.27.0.0 to 7.9.0.0 on Windows, the following error message is received in the backup reports of all subsequent manual and scheduled backup:

No. Type Timestamp Log
* ... ... ...
* info ... Start creating Shadow Copy Set...
* erro YYYY/MM/DD hh:mm:ss [UnsatisfiedLinkError] com.ahsay.obx.core.backup.file.ShadowCopy.getVolume
ShadowNameByOtherProvider (Ljava/util/ArrayList;ILcom/ahsay/afc/event/
BackupSetEvent;Ljava/lang/String;Z)J
* ... ... ...

Cause

This error can be caused by a customization / branding issue related to some of the .ico and or .icns files used for AhsayOBM / ACB (e.g. incorrect pixel dimensions).

As a result, the client application build process was not complete properly, and the following DLL files shwcpy2k332.dll, shwcpy2k364.dll, shwcpyxp32.dll and shwcpyxp64.dll for the client agents' installer were not properly updated.

Resolution

To resolve the issue, re-upload the correct AhsayOBM / ACB .ico and .icns files (example: desktop.ico, installer.ico, uninstall.ico, desktop.icns, installer.icns etc) with the correct pixel dimensions.

For details of the pixel dimensions, please refer to the following pages on the AhsayCBS web console:

  • Select System Settings, Basic, then select Administrative Access, system, Rebrand Clients, and Custom Files - OBM
  • Select System Settings, Basic, then select Administrative Access, system, Rebrand Clients, and Custom Files - OBC
  • Select System Settings, Basic, then select Administrative Access, system, Rebrand Clients, and Custom Files - ACB
Rebuild the AhsayOBM / ACB clients after correcting the customization / branding issue.

Keywords

shwcpy2k332.dll, shwcpy2k364.dll, shwcpyxp32.dll, shwcpyxp64.dll, customization, ico, icns, pixel dimension, branding, images, UnsatisfiedLinkError

public/5226_issue/after_upgrading_ahsayobm_ahsayacb_from_v6.27.0.0_to_v7.9.0.0_on_windows_all_backup_jobs_show_unsatisfiedlinkerror_error.txt · Last modified: 2018/06/28 10:54 by mike.gong