Article ID: 5187
Reviewed: 2016-09-13

Product Version:
AhsayCBS: 7.3.2.0 to 7.7.2.x
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

How can I recover a previous version of my users.xml file from a backup:

• If the current copy of my AhsayCBS users.xml file is corrupted
• If I accidentally deleted a backup user account from my AhsayCBS server
• If some of my backup user accounts are missing

A copy of the user profile "users.xml" is compressed and backed up at the ${CBS_INSTALL}/conf/Backup folder automatically by AhsayCBS at 12:00 AM daily.

To recover your users.xml, extract the users.xml from a previous backup and copy it to the ${CBS_INSTALL}/conf folder.

• For AhsayCBS installation on Windows platform, you can use 7-Zip utility to extract the users.xml from the backup file
• For AhsayCBS installation on Linux / Unix platform, you can use the gunzip utility to extract the users.xml from the backup file

1. Stop the AhsayCBS service.


2. Browse to the AhsayCBS configuration backup folder at
   
   ${CBS_INSTALL}/conf/Backup
   
   Extract the users.xml file from the backup file "users.xml.YYYY-MM-DD.gz"


3. Rename
   
   users.xml.YYYY-MM-DD
   
   to
   
   users.xml


4. Copy the users.xml file back to the AhsayCBS configuration folder at
   
   ${CBS_INSTALL}/conf


5. Restart the AhsayCBS service afterward.

Users, profile, recover, users, xml