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ISSUE: Cannot upload custom icon files to the AhsayCBS web console for rebranding clients

Article ID: 5070
Reviewed: 24/12/2015

Product Version:
OS: All platforms

Problem Description

When customizing the backup clients installer via the AhsayCBS web console at [Basic] > [Administrative Access] > [System Account] > [Rebrand Clients], custom .ico icon file cannot be uploaded. The page refresh to the [Administrative Access] page, but the icon file was not uploaded.

Further checking on the CBS context log (e.g. cbs_context_YYYY-MM-SS.log) on the AhsayCBS server, the following error message is displayed:

Date h:mm:ss org.apache.catalina.core.ApplicationContext log
at$5.b(Unknown Source)
at$5.a(Unknown Source)
at$5.a(Unknown Source)
at$5.a(Unknown Source)
at$5.a(Unknown Source)
at$5.execute(Unknown Source)


This is a known issue with AhsayCBS version


To resolve the issue, patch the AhsayCBS application to version or above. The instructions can be found by Clicking Here


branding, customize, customization, java.lang.NullPointerException, lang, java, Null, Pointer, Exception, NullPointerException

public/5070_issue/cannot_upload_custom_icon_files_to_the_ahsaycbs_web_console_for_rebranding_clients.txt · Last modified: 2018/06/25 11:01 by mike.gong