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public:5070_issue:cannot_upload_custom_icon_files_to_the_ahsaycbs_web_console_for_rebranding_clients

ISSUE: Cannot upload custom icon files to the AhsayCBS web console for rebranding clients

Article ID: 5070
Reviewed: 24/12/2015

Product Version:
AhsayCBS: 7.5.0.0
OS: All platforms

Problem Description

When customizing the backup clients installer via the AhsayCBS web console at [Basic] > [Administrative Access] > [System Account] > [Rebrand Clients], custom .ico icon file cannot be uploaded. The page refresh to the [Administrative Access] page, but the icon file was not uploaded.

Further checking on the CBS context log (e.g. cbs_context_YYYY-MM-SS.log) on the AhsayCBS server, the following error message is displayed:

Date h:mm:ss org.apache.catalina.core.ApplicationContext log
SEVERE:
java.lang.NullPointerException
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.b(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.execute(Unknown Source)

Cause

This is a known issue with AhsayCBS version 7.5.0.0.

Resolution

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. The instructions can be found by Clicking Here

Keywords

branding, customize, customization, java.lang.NullPointerException, lang, java, Null, Pointer, Exception, NullPointerException

public/5070_issue/cannot_upload_custom_icon_files_to_the_ahsaycbs_web_console_for_rebranding_clients.txt · Last modified: 2018/06/25 11:01 by mike.gong