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Ahsay Backup Software

Release Notes
Where to begin
Architecture
CBS
OBM
ACB
OBM for Synology NAS
OBM for QNAP NAS
UBS
OBR
MOB
Mobile

Backup Set Types

Cloud File
Office 365
MS Exchange Database
MS Exchange 2016/2019 Mail Level
MS Exchange 2007/2010/2013 Mail Level
MS SQL Database
MySQL Database
Windows System
Windows System State
Microsoft Hyper-V
VMware
File

Supported Storage

Overview
CBS User Home
Predefined Destination
Alibaba Cloud
Amazon S3
S3 Compatible Cloud Storage
Backblaze B2
CTYun
Dropbox
Google Cloud Storage
Google Drive
Microsoft Azure
Microsoft OneDrive
OpenStack
Rackspace
SFTP / FTP
Wasabi
USB / Local / Network Share

Features in OBM / ACB

New v8.3 Index Implementation
Encryption
v8 Twilio Multi-Factor Authentication
Filter
Retention
Schedule
OpenDirect
Granular Restore for VMware/Hyper-V
Concurrent/Sequential Backup
Cyclic Redundancy Check
Data Integrity Check
Continuous Backup
Proxy
Open File Backup in Windows (VSS)
Seeding Data to CBS/cloud
Command Line Tool
Login
Report
Temporary Directory

Features in CBS

Dashboard
Live Activities
Administration Logs
Backup / Restore Logs
Replication Logs
Redirection Logs
Unlimited Free Trial Accounts
Windows Active Directory Integration
User Management
Group Policy
Email Reports
Administrative Access
Reseller Management
Encryption Key Recovery
Replication
Redirection
API

Brand and Customize

Customization and Branding

License

Perpetual License
Meter (Pay as you go) License
License Management

Documentation

Documents and Guides

Performance Testing

Office 365 Backup from CBS

FAQs and Known Issues

version 8
version 7

Can't Find What You Need?

Submit a support ticket

public:faqs

This is an old revision of the document!

FAQs and Known Issues for Ahsay Backup Software v8

FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above
FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
FAQ: Frequently Asked Questions on Backup Destination
FAQ: How to modify the Java heap size of AhsayCBS?
FAQ: How to run a Data Integrity Check for backup data stored in backup destination?
FAQ: Troubleshooting problem with Volume Shadow Copy
FAQ: Where are the backup client application logs stored at?
FAQ: Troubleshooting problem with missing scheduled backup
FAQ: How to run a Data Integrity Check on Linux (CLI) machine?
FAQ: How to install the latest patch set for AhsayCBS?
FAQ: How to install the latest patch set for AhsayOBM / AhsayACB?
FAQ: How to modify the Java heap size of AhsayOBM / AhsayACB?
ISSUE: Another backup job is still running. Backup skipped
ISSUE: Accepting Data menu on the AhsayCBS web console shows error status 500
FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows
FAQ: Best practices for managing encryption key for AhsayOBM or AhsayACB
ISSUE: License key incorrect. Please try again. 099
FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on Synology NAS
FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on QNAP NAS
FAQ: Frequently Asked Questions about AhsayOBM installation on Synology NAS devices
FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8
FAQ: How to perform backup to a local destination then import the data to a cloud storage destination?
FAQ: How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6?
FAQ: How to migrate AhsayCBS onto a new server?
FAQ: How to move a backup user to a different AhsayCBS server in the same Redirector setup?
ISSUE: Access denied (cannot login to AhsayCBS console with its host name)
FAQ: How to install the latest patch set for AhsayUBS?
ISSUE: java.lang.OutOfMemoryError: Java heap space error when performing an Office 365 backup
FAQ: Trusted Certificate Authority (CA) Certificates List for version 8.x
FAQ: How to provision a Pool Key for AhsayCBS backup server?
FAQ: How to start AhsayCBS in debug mode?
FAQ: How to add additional user storage to AhsayCBS?
ISSUE: There is not enough space on the disk (insufficient free space on AhsayCBS server)
ISSUE: Unable to open index file, caused by [RuntimeException]
ISSUE: GC (Allocation Failure) in catalina log after upgrading AhsayCBS to version 8
FAQ: How to force another Auto Update on AhsayOBM / ACB version 8 clients?
FAQ: Is there any silent installation script for the AhsayOBM and AhsayACB client application?
FAQ: Should you use the default Ahsay dummy / self-sign certificate for your business?
FAQ: How to determine the number of client licenses required before upgrading from AhsayOBS version 6 to AhsayCBS version 8?
FAQ: How to recover AhsayCBS system account password?
ISSUE: Scheduled OneDrive or OneDrive for Business Cloud File backup job is not running
ISSUE: Failed to initialize RemoteBDB.Cloud. Unknown default path for creating new journal file config
ISSUE: Cannot open the client user interface with error Invalid byte 1 of 1-byte UTF-8 sequence
ISSUE: ERROR=MAPI_E_CALL_FAILED Detail=Unspecified error (MS Exchange Mail Level restore)
ISSUE: The network path was not found. (Error code=53)
FAQ: How to start a retention policy job to clear out of retention data?
FAQ: How to create a file backup set with AhsayOBM or AhsayACB?
FAQ: How to synchronize backup data on cloud storage to multiple locations for quicker restore (Fast Data Recovery)?
FAQ: How to manually change the IP filter for access to the AhsayCBS web console?
FAQ: Transfer rate of backup is very inconsistent (e.g. randomly paused at 0 bit/s)?
FAQ: Factors affecting backup performance on AhsayOBM or AhsayACB?
"FAQ: How to force another Auto Update on AhsayOBM / ACB clients FAQ: How to force another Auto Update on AhsayOBM / ACB clients "
FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?
FAQ: How to perform a restore from backup data copied from CBS / mapped drive / removable drive backup storage?
FAQ: How to delete selective backed up data from a specific backup destination?
FAQ: Factors affecting backup performance of AhsayOBM / ACB
FAQ: How to run a single backup set rebuild for legacy backup set created in version 6?
FAQ: How to run a Cyclic Redundancy Check (CRC) for legacy backup set created in version 6 (or for client without GUI)?
ISSUE: Unable to do backup (Failed to download v6 index) when performing backup after upgrading AhsayCBS to 8.1 or above
FAQ: How to manually change the IP filter for access to the AhsayCBS web console?
ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed
ISSUE: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed
FAQ: Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore on version 8.1 or above

public/faqs.1569469437.txt.gz · Last modified: 2019/09/26 11:43 by ronnie.chan

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