We have recently confirmed a critical issue related to AhsayOBM/AhsayACB File Backup Sets running on Windows with Volume Shadow Copy enabled. If the root of the drive(s) are selected as the backup source, the backup job will always report as completed successfully but in fact no files are actually backed up.
* To verify if Volume Shadow Copy is enabled on the File backup set, for AhsayOBM go to Show advanced settings > Others. For AhsayACB go to Others.
Partners are strongly advised to immediately:
1. If your current AhsayCBS version IS NOT AhsayCBS v22.214.171.124 or above, then upgrade your AhsayCBS to 126.96.36.199 or above first. Please refer to the following KB articles for upgrade instructions:
2. If your current version is already AhsayCBS v188.8.131.52 or above, then simply enable Auto Upgrade for the affected user accounts to allow AhsayOBM/AhsayACB to be upgraded to v184.108.40.206 or above.
Stop! Do not upgrade until you contact a member our Sales team email@example.com for assistance with your maintenance renewal.
Our professional service team is ready to provide immediate assistance to partners with AhsayCBS v8 upgrades.
Please contact a member our Sales team firstname.lastname@example.org to obtain a quotation for the AhsayCBS upgrade service.