We have recently confirmed a critical issue related to AhsayOBM/AhsayACB File Backup Sets running on Windows with Volume Shadow Copy enabled. If the root of the drive(s) are selected as the backup source, the backup job will always report as completed successfully but in fact no files are actually backed up.
* To verify if Volume Shadow Copy is enabled on the File backup set, for AhsayOBM go to Show advanced settings > Others. For AhsayACB go to Others.
Partners are strongly advised to immediately:
1. If your current AhsayCBS version IS NOT AhsayCBS v184.108.40.206 or above, then upgrade your AhsayCBS to 220.127.116.11 or above first. Please refer to the following KB articles for upgrade instructions:
2. If your current version is already AhsayCBS v18.104.22.168 or above, then simply enable Auto Upgrade for the affected user accounts to allow AhsayOBM/AhsayACB to be upgraded to v22.214.171.124 or above.
Stop! Do not upgrade until you contact a member our Sales team firstname.lastname@example.org for assistance with your maintenance renewal.
Our professional service team is ready to provide immediate assistance to partners with AhsayCBS v8 upgrades.
Please contact a member our Sales team email@example.com to obtain a quotation for the AhsayCBS upgrade service.