Article ID: 9198
Reviewed: 2022-01-06

Product Version:
AhsayCBS: 9.1 to 9.x
OS: All platforms

When logging into the AhsayCBS web console, the following error message is displayed:

License Failure. Please contact your service provider.

This issue can occurs if a configuration *.xml (e.g. license.xml) file of the affected AhsayCBS server is corrupted.

To resolve the issue, identify which config *.xml file(s) is corrupted.  Config *.xml files of AhsayCBS are located in the installation conf folder at ${CBS-Install-Home}\conf

1. Check by opening each config *.xml files with a web browser or XML file editor, to see if there is any error returned.
   
   


2. Also, check if any config *.xml file is empty (0 kb in size), which may suggests that the file is corrupted.


3. For any corrupted *.xml file, recover a previous version of the file by renaming *.xml.1, *.xml.2, *.xml.3, or the subsequence xml file to *.xml.
   
   For example
   
   If the license.xml file is found to be corrupted.  Move the corrupted license.xml file out of the AhsayCBS installation conf folder, then rename license.xml.1 to license.xml afterward


4. Restart the AhsayCBS service afterward.

cbs, ahsaycbs, login, license, error, failure