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public:8085_issue:malformed_input_or_input_contains_unmappable_characters

ISSUE: AhsayCBS unable to generate backup report with error "Malformed input or input contains unmappable characters"

Article ID: 8085
Reviewed: 10/08/2020

Product Version:
AhsayCBS : 8.1.0.0 or above
OS: All platforms

Problem Description

The following error message is shown in the AhsayCBS obs_context_yyyy-mm-dd.log when a backup report cannot be generated, when AhsayOBM/AhsayACB client is running on a Windows machine.

dd-mon-yyyy hh:mm:ss.SEVERE [tomcatThreadPool-https-0.0.0.0-443-3] org.apache.catalina.core.ApplicationContext.log Target path: "null". com.ahsay.c: [FileService.preList] Access is denied for path "db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log". Error: Malformed input or input contains unmappable characters: /%user_home_path%/%username%/db/ClientLogs/F4-8E-6A-8B-FC-3C-Atal?a/log.

Cause

The issue is caused by a Windows login name which contains non-ascii character(s) from a machine where AhsayOBM/AhsayACB client is installed on.

Resolution

AhsayCBS default installation path: %CBS_INSTALL_PATH%

Windows: C:\Program Files\AhsayCBS
Linux/Unix: /usr/local/cbs
AhsayUBS: /ubs/mnt/eslsfw/obsr

To resolve this issue:

  1. Stop the AhsayCBS service.

  2. Stop the AhsayCBS NFS service.

  3. Use a text editor to open the %CBS_INSTALL_PATH%\conf\cbssvc.ini file.

  4. Add the following entries to the file.

    • -Dfile.encoding=UTF-8
    • -Dsun.jnu.encoding=UTF-8
  5. Save the new settings.

  6. Start the AhsayCBS service.

  7. Start the AhsayCBS NFS service.

Keywords

Malformed, unmappable characters, Access is denied, ClientLogs, non-ascii character, username, login name, backup report

public/8085_issue/malformed_input_or_input_contains_unmappable_characters.txt · Last modified: 2020/11/10 18:18 by edward.chan