This article only applies to Ahsay software version 7
Article ID: 5364
AhsayACB / AhsayOBM: 7.3 or above
OS: Windows 10, version 1903
When installing / un-installing the AhsayOBM / ACB application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:
The same issue can will also occur when performing a Exchange 2016 Mail Level backup, Office 365 backup or Cloud File backup. The backup process is stuck / stopped at the beginning of the backup job.
This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with anti-virus application installed.
For backup or installation issue with AhsayOBM / ACB, you can workaround the issue by performing one of the following two options:
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