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ISSUE: Run Direct is only supported for VDDK backup mode. (Server license is not support to use VDDK) (incorrect license detection for ESXi server with paid license)

Article ID: 5347
Reviewed: 06/07/2018

Product Version:
AhsayOBM : Pre-
OS: All platforms

Problem Description

For ESXi server with a valid paid license (VMware vSphere 5 Foundation), when performing a VMware backup job with Run Direct enabled, the following error message is received in the backup report and client user interface:

No. Type Timestamp Log
* ... ... ...
* info ... Finished running pre-commands
* info ... ...
* erro YYYY/MM/DD hh:mm:ss Skip backing up Virtual Machine "vm_name". Reason = "Run Direct is only supported for
supported for VDDK backup mode. (Server license is not support to use VDDK)"
* ... ... ...


The paid license (VMware vSphere 5 Foundation) is incorrectly detected as a free license, which does not support CBT (e.g requirement for VDDK backup mode).  This is a known issue with AhsayOBM version pre-


To resolve the issue, patch the affected AhsayOBM application to version or above.

The instructions can be found by Clicking Here.


vmware, direct, back, up, vddk, foundation

public/5347_incorrect_lic_detection_run_direct_is_only_supported_for_vddk_backup_mode.txt · Last modified: 2018/07/18 16:16 by edward.chan