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[V7] ISSUE: “VHD Mounter - Operating System (Platform Not Support)” error when performing a granular restore on a Hyper-V guest VM

Article ID: 5251
Reviewed: 2017-07-10

Product Version:
AhsayOBM / AhsayOBR: to 7.x
OS: Windows

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]


When performing a granular restore of a Hyper-V guest VM on Windows 2008 R2 or Windows 7 machine the following error message is shown by AhsayOBM "VHD Mounter - Operating System (Platform Not Support)" .


Granular restore of Hyper-V guest VMs is not supported on the current Windows operating system.


To resolve this problem install AhsayOBM/AhsayOBR on a supported Windows operating system to perform the granular restore for the Hyper-V guest VM.

Please refer to the following KB article for further details:
FAQ: Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore (5250)


Hyper-V, guest VM, granular restore, supported platform, supported operating system

public/5251_issue/vhd_mounter_-_operating_system_platform_not_support_error_when_performing_a_granular_restore_on_a_hyper-v_guest_vm.txt · Last modified: 2021/12/16 05:18 by anna.olalia

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