User Tools

Site Tools



Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize



Performance Testing

FAQs and Known Issues

Can't Find What You Need?


[V7] ISSUE: Building customized installers is prohibited by this license (Cannot build custom installer via AhsayCBS)

Article ID: 5154
Reviewed: 2016-02-12

Product Version:
AhsayCBS: to 7.x
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

Problem Description

When building a branded installer on the AhsayCBS console, the following error message is displayed:

Building customized installers is prohibited by this license. Please contact us for details.


This issue can occur if:


In order to build your own customized software installer on the AhsayCBS console, the license applied on the server must have Rebranding Option enabled, and the license must be under a valid Support Maintenance Plan .

Visit our website at or contact our Sales Representatives to purchase the Rebranding Option or to renew the Support Maintenance Plan

Note: To check on the maintenance expiry date of your license, login to the AhsayCBS console:

  1. Select [License] under [System Settings]:

  2. Scroll down to the bottom of the page to check on the [Maintenance Expiry Date].


upload, branding, custom, customize, customization, rebrand

public/5154_issue/building_customized_installers_is_prohibited_by_this_license_cannot_build_custom_installer_via_ahsaycbs.txt · Last modified: 2021/12/16 01:49 by anna.olalia