AhsayOBM / AhsayACB: 7.3 or above
OS: All platforms
When performing a backup of any type, the following error message is received in the backup report:
|*||info||YYYY/MM/DD hh:mm:ss||Start running pre-commands|
|*||erro||YYYY/MM/DD hh:mm:ss||Unable to do backup, Error= [BlockDB.init] Error initializing bptree|
This issue can occurs if the index file on the client computer is corrupted.
For example, if the previous backup job was ended abruptly (e.g. client computer crash, application crash) resulting in the index file being corrupted.
To resolve the issue, manually delete the index files on the client computer:
initializing, initial, initialize, bptree, index