Take note of the following items from the Ahsay License Server:

• Support ExpDate
• ALMP Status
• OBS Version
• OS
• CBS

Confirm if the Support ExpDate is past the current date. Continue to the Next Step.

Reply to the ticket with the following pre-define, to request for the license info again before proceeding:

Pre-define

The license information provided in your previous email is invalid, could you please provide 
us with your Licensee Name / License Key for us to further assist you? 

Await for customer's response.

Question from potential partner is handled by the pre-sales team.

Pass the ticket to sales by:

1. Change the Ticket Owner from yourself to Unassigned, and change the Department to Partners.
2. Flag the ticket to Yellow.
3. Add Ticket Note, describing that the customer is a potential partner with no purchased license.

Await for the ticket to be passed back from sales (after a license is purchased).