Take note of the following items from the Ahsay License Server:
Confirm if the Support ExpDate is past the current date. Continue to the Next Step.
Reply to the ticket with the following pre-define, to request for the license info again before proceeding:
The license information provided in your previous email is invalid, could you please provide us with your Licensee Name / License Key for us to further assist you?
Await for customer's response.
Question from potential partner is handled by the pre-sales team.
Pass the ticket to sales by:
Await for the ticket to be passed back from sales (after a license is purchased).