We have recently confirmed a critical issue related to scheduled AhsayOBM/AhsayACB File Backup Sets running on Windows.

Due to a bug with the backup API calls in v8.5.2.33 - 8.5.2.88, this resulted in files/folders not been backed up during a scheduled backup job, if the “Local System account” account did not have read permission for these files/folders. Any files/folders that were backed up in previous backup jobs would be moved to retention area, where they will be permanently removed after they exceed the retention policy setting for the backup set.

Although this issue does not affect backup jobs started manually from the AhsayOBM/AhsayACB UI, if these files/folders are successfully backed up on a manual backup job. Any subsequent schedule backup job will move these files to retention area. Where they will be permanently removed after they exceed the retention policy setting for the backup set.

• AhsayOBM v8.5.2.33 - v8.5.2.88.
• AhsayACB v8.5.2.33 - v8.5.2.88.

Partners are strongly advised to immediately:

• Upgrade all affected Windows clients with File Backup Sets to AhsayOBM/AhsayACB v8.5.2.106 or above.
• After upgrading to AhsayOBM/AhsayACB v8.5.2.106 or above, the next backup job will automatically upload any files which were missed previously, if they still exist on the drive(s).

1. If your current AhsayCBS version IS NOT AhsayCBS v8.5.2.106 or above, then upgrade your AhsayCBS to 8.5.2.106 or above first. Please refer to the following KB articles for upgrade instructions:

• After upgrading to AhsayCBS v8.5.2.106 or above, then enable Auto Upgrade for the affected user accounts to allow AhsayOBM/AhsayACB to be upgraded to v8.5.2.106 or above.

2. If your current version is already AhsayCBS v8.5.2.106 or above, then simply enable Auto Upgrade for the affected user accounts to allow AhsayOBM/AhsayACB to be upgraded to v8.5.2.106 or above.

Stop! Do not upgrade until you contact a member our Sales team sales-kb@ahsay.com for assistance with your maintenance renewal.

Our professional service team is ready to provide immediate assistance to partners with AhsayCBS v8 upgrades.

Please contact a member our Sales team sales-kb@ahsay.com to obtain a quotation for the AhsayCBS upgrade service.