Article ID: 8118
Reviewed: 2021-06-03
Product Version:
AhsayCBS: 8.5.0.63
AhsayACB / AhsayOBM: 8.3.2.x
OS: All platforms
After AhsayCBS is upgraded to version 8.5.0.63, all AhsayOBM and AhsayACB clients running on version 8.3.2.x are unable to connect.
The following error message is shown in AhsayOBM\AhsayACB in debug mode:
Debug: [GetUserProfile] Login: testuser java.lang.IllegalArgumentException: [Key.clone] Incompatible class (sKeyName). key.sKeyName=com.ahsay.afc.cxp.Key this.sKeyName=com.ahsay.obx.cxp.cloud.MobileAuthenticationSettings at com.ahsay.afc.cxp.Key.clone(Unknown Source) at com.ahsay.afc.cxp.Key.clone(Unknown Source) at com.ahsay.afc.cxp.Key.clone(Unknown Source) at com.ahsay.afc.cxp.Key.copy(Unknown Source) at com.ahsay.obx.cxp.mobile.User.copy(Unknown Source) at com.ahsay.obx.cxp.cloud.User.copy(Unknown Source) at com.ahsay.cloudbacko.core.profile.UserProfile.read(Unknown Source) at com.ahsay.cloudbacko.ls.b(Unknown Source) at com.ahsay.core.ProjectInfo.loadProfileFromServer(Unknown Source) at com.ahsay.cloudbacko.ui.y.a(Unknown Source) at com.ahsay.obc.ui.JLoginPanel.d(Unknown Source) at com.ahsay.obc.ui.JLoginPanel.m(Unknown Source) at com.ahsay.obc.ui.JLoginPanel.a(Unknown Source) at com.ahsay.obc.ui.JLoginPanel$JPopupPanel$4.run(Unknown Source) |
This is a known issue with the connection handling routine specific to AhsayOBM / ACB version 8.3.2.x.
There are two options to resolve this issue:
8.3.2.x, 8.5.0.63, cbs upgrade