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public:8118_issue:ahsayobm_ahsayacbv8.3.2.x_clients_cannot_connect_to_ahsaycbsv8.5.0.63_after_ahsaycbs_upgrade
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[V8] ISSUE: AhsayOBM / ACB version 8.3.2.x cannot connect after upgrading AhsayCBS to version 8.5.0.63
Article ID: 8118
Reviewed: 2021-06-03
Product Version:
AhsayCBS: 8.5.0.63
AhsayACB / AhsayOBM: 8.3.2.x
OS: All platforms
Problem Description
After AhsayCBS is upgraded to version 8.5.0.63, all AhsayOBM and AhsayACB clients running on version 8.3.2.x are unable to connect.
The following error message is shown in AhsayOBM\AhsayACB in debug mode:
|
Debug: [GetUserProfile] Login: testuser java.lang.IllegalArgumentException: [Key.clone] Incompatible class (sKeyName). key.sKeyName=com.ahsay.afc.cxp.Key this.sKeyName=com.ahsay.obx.cxp.cloud.MobileAuthenticationSettings at com.ahsay.afc.cxp.Key.clone(Unknown Source) at com.ahsay.afc.cxp.Key.clone(Unknown Source) at com.ahsay.afc.cxp.Key.clone(Unknown Source) at com.ahsay.afc.cxp.Key.copy(Unknown Source) at com.ahsay.obx.cxp.mobile.User.copy(Unknown Source) at com.ahsay.obx.cxp.cloud.User.copy(Unknown Source) at com.ahsay.cloudbacko.core.profile.UserProfile.read(Unknown Source) at com.ahsay.cloudbacko.ls.b(Unknown Source) at com.ahsay.core.ProjectInfo.loadProfileFromServer(Unknown Source) at com.ahsay.cloudbacko.ui.y.a(Unknown Source) at com.ahsay.obc.ui.JLoginPanel.d(Unknown Source) at com.ahsay.obc.ui.JLoginPanel.m(Unknown Source) at com.ahsay.obc.ui.JLoginPanel.a(Unknown Source) at com.ahsay.obc.ui.JLoginPanel$JPopupPanel$4.run(Unknown Source) |
- All scheduled and continuous backup jobs on AhsayOBM / ACB will not run and will be logged as missed backups.
- Cannot login to AhsayOBM / ACB clients.
The Auto Upgrade for the AhsayOBM / ACB version 8.3.2.x to 8.5.0.63 are not affected, as long as the AhsayOBM / ACB user interface is closed.
Cause
This is a known issue with the connection handling routine specific to AhsayOBM / ACB version 8.3.2.x.
Resolution
There are two options to resolve this issue:
- Option 1 - Enable the Auto Upgrade for the affected AhsayOBM / ACB 8.3.2.x clients.
- Option 2 - Patch the AhsayCBS to version 8.5.0.65 or above. Click Here for instruction on how to patch AhsayCBS.
Keywords
8.3.2.x, 8.5.0.63, cbs upgrade
public/8118_issue/ahsayobm_ahsayacbv8.3.2.x_clients_cannot_connect_to_ahsaycbsv8.5.0.63_after_ahsaycbs_upgrade.txt · Last modified: 2021/12/14 10:49 by anna.olalia