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public:5335_cannot_create_cloud_file_backup_for_citrix_sharefile
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[V7] ISSUE: Cannot create Cloud File backup set for Citrix ShareFile FTP
Article ID:
5335
Reviewed:
2018-04-24
Product Version:
AhsayCBS / AhsayACB / AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Problem Description
When creating a Cloud File backup for data hosted on Citrix ShareFile FTP, no data is displayed on the Backup Source selection menu:
Cause
This is a known issue with AhsayCBS / AhsayACB / AhsayOBM version 7.9.0.0 - 7.15.2.2.
Resolution
To resolve the issue, patch the AhsayCBS / AhsayACB / AhsayOBM application to version 7.15.4.10 or above. The instructions can be found by
Upgrade Instruction for AhsayCBS
Upgrade Instruction for AhsayOBM / ACB
Keywords
cloud, file, citrix, sharefile, ftp
public/5335_cannot_create_cloud_file_backup_for_citrix_sharefile.txt · Last modified: 2021/12/16 07:37 by anna.olalia