Sidebar
public:5313_enumeration_of_the_files_failed
Table of Contents
[V7] ISSUE: Enumeration of the files failed (MS Windows System State backup)
Article ID:
5313
Reviewed:
2018-03-02
Product Version:
AhsayOBM: 7.3.0.0 to 7.x
OS: Windows
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Problem Description
When performing a MS Windows System State backup, the following error message is displayed on the backup client interface, or in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | [System State Backup] "Enumeration of the files failed." |
| * | info | ... | [System State Backup] "The parameter is incorrect." |
| * | erro | YYYY/MM/DD hh:mm:ss | [ ... ] "[Error]" |
| * | ... | ... | ... |
| * | info | ... | [System State Backup] "Enumeration of the files failed." |
| * | info | ... |
[System State Backup] "The process cannot access the file because it is
being used by another process." |
| * | info | ... | [System State Backup] "Enumeration of the files failed." |
| * | info | ... |
[System State Backup] "The file name, directory name, or volume label
syntax is incorrect." |
Cause
The error message suggests that Windows fails to write a system state file to the temporary location of the system backup.
Several causes can be attributed to this error, usually these causes have a direct correlation to the ImagePath in the registry for services that are installed:
- An invalid path.
- Invalid characters in the path.
- Syntax formatting of the path.
- A valid path on SAN drives of a Failover Cluster.
Resolution
To resolve the issue, refer to the steps provided in the following Microsoft KB article:
https://blogs.technet.microsoft.com/askcore/2010/06/18/...backup
Note:
If the issue persist after performing the steps suggested in the Microsoft KB article, further assistance should be pursued with Microsoft support.
Keywords
vss, system, state, ad, enumeration, systemstate
public/5313_enumeration_of_the_files_failed.txt · Last modified: 2021/12/16 06:34 by anna.olalia