Article ID: 9512
Reviewed: 2022-04-26

Product Version:
AhsayCBS: 9.1 to 9.x
OS: All platforms

In situations where a Run on Server backup job encounters errors/warnings, becomes unresponsive or appears to be “stuck”, shows as Skipped (Another backup jobs is still running), or even crashes; the following methods can be used to terminate the problematic backup job.

Terminate a Run on Server backup job in this order:

1. From CBS Console:
   
   
   
   NOTE: This will only work for manually triggered backup job.
   



2. Create an empty "stop" file in %CBSUSERHOMEPATH%/%USERNAME%/ipc/BackupSet/%BACKUPSETID%/ if "running" is found.
   
   In AhsayCBS for Windows:
   
   
   In AhsayCBS for Linux/FreeBSD:
   # touch /usr/local/cbs/user/ROSUser/ipc/BackupSet/1593753612991/stop
   
   In AhsayUBS:
   # touch /ubs/mnt/esfmfw/obsr/system/obsr/user/jbl/ipc/BackupSet/1594198116726/stop



3. Use the Windows Task Manager to end task, or kill in Linux
   
   In AhsayCBS for Windows:
   
   
   
   In AhsayCBS for Windows, the following command can be used to check the Run on Server backup Java process: wmic process where caption=”java.exe” get commandline,processid
   
   Each Run on Server backup process starts with the %APPLICATION_HOME% path.
   
   In the example below, there are three backup jobs running. Look for the User and Backup Set that needs to end,
   
   

   C:\Users\Administrator> wmic process where caption="java.exe" get commandline,processid "C:\Program Files\AhsayCBS\java\bin\java" -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=lib/WinX64 -cp "C:\Program Files\AhsayCBS\lib\cbs.jar;C:\Program Files\AhsayCBS\lib\*;C:\Program Files\AhsayCBS\lib;C:\Program Files\AhsayCBS\tomcat\lib\*" -Dcom.ahsay.obcs.sch.scheduler=false -Dcom.ahsay.obcs.sch.serverinit=false "-Dcatalina.base=C:\Program Files\AhsayCBS" RunBackupSet "C:\Program Files\AhsayCBS" 1593767006824 ALL "Cloud File" QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0u1zfJhC2cJPReetUm29xImsRXNzhxQPMICIBgMMXzanlAFb9mtmknrvGtkzdbfNAU= I false 2020-07-07-15-54-05 ROSUser QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0sscTUDZdSAWnOeERkREuIxRdd0cLm1Hi0/5OvZMzZhDJ3Q/rucQQFR5WBU+KpFgv/3/r2PJx2pmC7XcfJu+cplgczq1qkcb4jTI3AIXqWEoA== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0voJhU2PJUcvVdhX9RRqMqfFqf8QvBb5kBYA9B8rSVDM6XlfsUaZnNNijIkqhDiMJo= QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0vASWCtVmPYioVybBxBenAD QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0v1S0NsRs2pazhxGk4KIxvhC0SrP78Dmh7twmLK6Sf7HA== OBM 2572    <--- this is the ProcessID (PID) "C:\Program Files\AhsayCBS\java\bin\java" -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=lib/WinX64 -cp "C:\Program Files\AhsayCBS\lib\cbs.jar;C:\Program Files\AhsayCBS\lib\*;C:\Program Files\AhsayCBS\lib;C:\Program Files\AhsayCBS\tomcat\lib\*" -Dcom.ahsay.obcs.sch.scheduler=false -Dcom.ahsay.obcs.sch.serverinit=false "-Dcatalina.base=C:\Program Files\AhsayCBS" RunBackupSet "C:\Program Files\AhsayCBS" 1593765511356 ALL "Office 365 Exchange Online" QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0u1zfJhC2cJPReetUm29xImsRXNzhxQPMICIBgMMXzanlAFb9mtmknrvGtkzdbfNAU= I false 2020-07-07-15-54-13 ROSUser QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0sscTUDZdSAWnOeERkREuIxRdd0cLm1Hi0/5OvZMzZhDJ3Q/rucQQFR5WBU+KpFgv/3/r2PJx2pmC7XcfJu+cplgczq1qkcb4jTI3AIXqWEoA== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0voJhU2PJUcvVdhX9RRqMqfFqf8QvBb5kBYA9B8rSVDM6XlfsUaZnNNijIkqhDiMJo= QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0vASWCtVmPYioVybBxBenAD QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0v1S0NsRs2pazhxGk4KIxvhC0SrP78Dmh7twmLK6Sf7HA== OBM 2188 "C:\Program Files\AhsayCBS\java\bin\java" -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=lib/WinX64 -cp "C:\Program Files\AhsayCBS\lib\cbs.jar;C:\Program Files\AhsayCBS\lib\*;C:\Program Files\AhsayCBS\lib;C:\Program Files\AhsayCBS\tomcat\lib\*" -Dcom.ahsay.obcs.sch.scheduler=false -Dcom.ahsay.obcs.sch.serverinit=false "-Dcatalina.base=C:\Program Files\AhsayCBS" RunBackupSet "C:\Program Files\AhsayCBS" 1593765066840 ALL "Cloud File" QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0u1zfJhC2cJPReetUm29xImsRXNzhxQPMICIBgMMXzanlAFb9mtmknrvGtkzdbfNAU= I false 2020-07-07-15-54-21 AnotherROSUser QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0sscTUDZdSAWnOeERkREuIxRdd0cLm1Hi0/5OvZMzZhDJ3Q/rucQQFR5WBU+KpFgv/3/r2PJx2pmC7XcfJu+cplgczq1qkcb4jTI3AIXqWEoA== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0voJhU2PJUcvVdhX9RRqMqfFqf8QvBb5kBYA9B8rSVDM6XlfsUaZnNNijIkqhDiMJo= QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0vASWCtVmPYioVybBxBenAD QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0v1S0NsRs2pazhxGk4KIxvhC0SrP78Dmh7twmLK6Sf7HA== OBM 1544

   
   
   
   

   ---

   In AhsayCBS for Linux:
   
   Type ps -aux|grep RunBackupSet command to locate the process ID of the backup job ($JAVAHOME -Xms%XMX% -Xmx%XMX% -XX:MaxDirectMemorySize=1024) that you want to stop.
   
   Locate the process ID of the backup job that you want to stop. Check the details of the Java process to make sure that you are terminating the correct backup job.
   
   Then use the kill command.
   
   Example:

   # ps -aux|grep RunBackupSet
   	root 6491 4.3 2.8 4799704 226524 pts/3 Sl 22:15 0:03 /usr/local/cbs/java-linux-x64/bin/java -Xms512m –Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=/usr/local/cbs/lib/LinX64 -cp /usr/local/cbs/lib/cbs.jar:/usr/local/cbs/lib/*:/usr/local/cbs/lib:/usr/local/cbs/tomcat/lib/* -Dcom.ahsay.obcs.sch.scheduler=false -Dcom.ahsay.obcs.sch.serverinit=false -Dcatalina.base=/usr/local/cbs RunBackupSet /usr/local/cbs 1593776649249 ALL Cloud File QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0uvzIAFFlBJq1ZNFwlLKxfODe8gZiYInGbCqIX/97xW/A== F true 2020-07-03-22-15-42 ROSUser QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0t9RweXikmaghJq5Aic6cADx3k7FY2lmwUjWGKgrlxTlqfC6A6I8VTVW5GlSJ/5iOZ2ruA/FXcgG+sGwJLXFBrlAJNvRgI+8c7t8nMukIBAJA== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0voJhU2PJUcvVdhX9RRqMqfFqf8QvBb5kBYA9B8rSVDM6XlfsUaZnNNijIkqhDiMJo= QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0vASWCtVmPYioVybBxBenAD QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0v1S0NsRs2pazhxGk4KIxvhC0SrP78Dmh7twmLK6Sf7HA== OBM
   # kill -9 6491

   
   
   

   ---

   In AhsayCBS for FreeBSD:
   
   Use the ps -aux|grep java command to locate the process ID of the backup job ($JAVAHOME -Xms%XMX% -Xmx%XMX% -XX:MaxDirectMemorySize=1024) that you want to stop.
   
   Check the details of the Run on Server backup Java process to make sure that you are terminating the correct backup job by using the procstat –c [process ID] command.
   
   Then use the kill command.
   
   Example:

   # ps -aux|grep java
   	root 68150 144.9 0.5 2455244 21896 2 S 17:20 0:12.39 /usr/local/cbs/jvm/jre/bin/java -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlign
   # procstat -c 68150
   	PID	COMM	ARGS
   	68150	java	/usr/local/cbs/jvm/jre/bin/java -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=/usr/local/cbs/lib/FbdX64 -cp /usr/local/cbs/lib/cbs.jar:/usr/local/cbs/lib/*:/usr/local/cbs/lib:/usr/local/cbs/tomcat/lib/* -Dcom.ahsay.obcs.sch.scheduler=false -Dcom.ahsay.obcs.sch.serverinit=false -Dcatalina.base=/usr/local/cbs RunBackupSet /usr/local/cbs 1594037087130 ALL Cloud File QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0uvzIAFFlBJq1ZNFwlLKxfODe8gZiYInGbCqIX/97xW/A== I true 2020-07-07-17-20-06 ROSUser QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0s89Y0XStiERf9PjB9NZu/iqbTHxSAA5l1w6nKgeWtBZqUnoT0hgp5X7PQTqTcvX1WcOHdUHHHUUnnRwBYWnCH5rY+qkScYei6KtEg4yB0wlQ== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0voJhU2PJUcvVdhX9RRqMqfFqf8QvBb5kBYA9B8rSVDM6XlfsUaZnNNijIkqhDiMJo= QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0uzvzj1uNHq9X3XpxeAQo7ljqISMlnwlTgT9xva+0YL4A== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0v1S0NsRs2pazhxGk4KIxvhC0SrP78Dmh7twmLK6Sf7HA== OBM
   # kill -9 68150

   
   
   

   ---

   In AhsayUBS:
   
   Use the ps -aux|grep java command to locate the process ID of the backup job ($JAVAHOME -Xms%XMX% -Xmx%XMX% -XX:MaxDirectMemorySize=1024) that you want to stop.
   
   Check the details of the Run on Server backup Java process to make sure that you are terminating the correct backup job by using the procstat –c [process ID] command.
   
   Then use the kill command.
   
   Example:

   # ps -aux|grep java
   	root 2057 71.3 10.2 2754428 408560 - I 09:10 0:24.95 /ubs/mnt/esfmfw/obsr/system/obsr/java-freebsd-x64/bin/java -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=/u
   # procstat -c 2057
   	PID	COMM	ARGS
   	2057	java	/ubs/mnt/esfmfw/obsr/system/obsr/java-freebsd-x64/bin/java -Xms512m -Xmx1024m -XX:MaxDirectMemorySize=1024m -Dsun.nio.PageAlignDirectMemory=true -Xrs -Djava.library.path=/ubs/module/obsr/system/obsr/lib/FbdX64 -cp /ubs/mnt/esfmfw/obsr/system/obsr/lib/cbs.jar:/ubs/mnt/esfmfw/obsr/system/obsr/lib/*:/ubs/mnt/esfmfw/obsr/system/obsr/lib:/ubs/mnt/esfmfw/obsr/system/obsr/tomcat/lib/* -Dcom.ahsay.obcs.sch.scheduler=false -Dcom.ahsay.obcs.sch.serverinit=false -Dcatalina.base=/ubs/mnt/esfmfw/obsr/system/obsr RunBackupSet /ubs/mnt/esfmfw/obsr/system/obsr 1594198338872 ALL Cloud File QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0uPoAT6LpXuDZrAlUZ/Au6qhWmk1cZY7WQ2wa4GkkmyONIiKV0f/0wq9C6ToKx0NP8= I true 2020-07-08-09-10-47 ROSUser QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0uZXCgNt4YiXna4J32rj9iA2qKp+k2HoRYeH1AIFiIE6tbJjIvq/f+bO8VfjpUUbfgiYHKaf7vR1nHNKajxnhTVkdSlEIFc5IKC44IxeoTNkQ== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0vFc//x+ToY40LvcH0lMLc19hIVvmHepWoPe1QDujrHQMlhaSVFMO8g8OH9PJnLwDI= QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0tG9XdRUhlc95GxYUziti5jfpmwFgg3l7eYCg9UriFvyA== QgsSo/AkSjvTlOOVjcF/W9dcqxQKiFnVqI/A9Le/N0v1S0NsRs2pazhxGk4KIxvhC0SrP78Dmh7twmLK6Sf7HA== OBM
   # kill -9 2057

Note:
When a backup job is started manually or automatically at the scheduled time, a 'running' file will be created within the ipc directory to indicate that a backup job is in-progress. Under normal circumstances, the file will be removed automatically when the backup job is completed.

However, for cases where the previous backup job was ended abruptly (e.g. server crash, client application crash), the 'running' file may not be properly cleared. When the next backup job is started, the client agent will detect that the 'running' file exists, misinterpreting that a previous backup job is still in progress.


Additional Resources
AhsayCBS v8.3.4.0 Run on Server (Agentless) backup for Office 365 and Cloud File

skip, job, missed, agentless, runonserver