Article ID: 9509
Reviewed: 2022-04-19

Product Version:
AhsayCBS: 9.1 to 9.x
OS: All platforms

The error “The user home for user 'username' is not available” indicates that the CBS cannot locate the backup user's directory in any User Home path(s).

To resolve the issue, the CBS Admin will need to manually create a user directory for the username in any of the User Home path.

1. From your CBS server's OS, access any of the User Home paths.
   • For example, E:\Users
2. Manually create a directory with the username of the user (case-sensitive).
   • For example, if the username is “JaneSmith”, then create E:\Users\JaneSmith.
   • If the user is owned by SubAdmin, then you will need to append the sub-directory with the SubAdmin ID#; for example E:\Users\JaneSmith#12345
3. Once the directory is created, access CBS Main Menu, then [Manage Users, Groups & Policies], then [Backup User] tab, then click on the icon for “Rescan all user home directories”

Tutorial Videos

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