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public:version_9:client:9463_ahsayobc_crash_on_vm_with_vmware_tools_pre-10.0.5
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[V9] ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.3.5 installed
Article ID:
9463
Reviewed:
2022-01-06
Product Version:
AhsayOBM: 9.1 to 9.x
OS: Windows
Problem Description
For AhsayOBM / ACB installation on a VMware virtual machine (on Windows), the client agent will crash when selecting data to backup or restore via the client interface:
Cause
This is a known issue with VMware virtual machine with VMware Tools pre-10.0.5 installed.
https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html
Resolution
To resolve the issue, upgrade the corresponding virtual machine’s VMware Tools to version 10.3.5 or above.
VMware Tools can be downloaded from
https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_tools/10_x
Or, specifically for your vSphere version, via: https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/6_0#product_downloads page.
VMware Tools can be downloaded from the Product Download page.
Keywords
crash, restore, vmware, tools, vm, vmtools, vmtool, ntdll, 19664
public/version_9/client/9463_ahsayobc_crash_on_vm_with_vmware_tools_pre-10.0.5.txt · Last modified: 2022/01/07 10:03 by kirk.lim