Article ID
: 9447
Reviewed
: 2022-12-22
Product Version:
AhsayCBS / AhsayOBM: 9.1.0.0 to 9.x
OS: All platforms
This document contains instructions on how to temporarily increase the EWS (Exchange Web Services) throttling policy limit for Exchange Online / Outlook mailboxes (Microsoft 365).
The steps provided in this article will apply to backup jobs that are encountering **throttling issue** on M365 Exchange Online / Outlook mailboxes.
These changes will not resolve throttling issue on OneDrive, Personal Site or SharePoint Site collection backup. For example, for info message such as "Will retry in x second(s). Reason=Request is being throttled".
Important: The option to change EWS throttling setting through the automated help pages was introduced by Microsoft as a response to the COVID-19 crisis. It is possible that this option may become unavailable over time.
microsoft, 365, throttling, exchange, exch, online, outlook, request, throttled