Login to the Ahsay License Server, enter the Licensee Name or License Key into the Keyword search box.

Confirm if the license info is valid. Continue to the Next Step.

Reply to the ticket with the following pre-define. Request for the license info before proceeding:

Pre-define

Before we can further assist you, could you please provide us with the Licensee Name / License Key 
of the affected AhsayCBS server, or server that the affected client is connecting to?

Await for customer's response.