NOTE

The memory requirement is dependent on the number of OneDrive or SharePoint Site Collections selected for backup.

The Java heap size to be configured should not exceed 2/3 of the RAM available, to allow sufficient resources for the operating system.

Office 365 Subscription Plan

The following subscription plans with Office 365 email services are supported to run backup and restore on AhsayOBM or AhsayCBS User Web Console.

Office 365 Subscription Status

Make sure your Office 365 subscription with Microsoft is active in order to enjoy all privileges that come along with our backup services. If your account has expired, renew it with Microsoft as soon as possible so that you can continue enjoy the Office 365 backup services provided by Ahsay. When your account is expired, depending on your role, certain access restrictions will be applied to your account. Refer to the URL below for more details. Microsoft Office 365 Subscription Status

Granting Permission to Accounts for Creating Backup Set

Before the Office 365 account administrator or other accounts can create a backup set, the administrator has to grant permission to the account(s) which are going to create backup set. The account must be a member of the following security groups:

• Discovery Management
• Public Folder Management

Follow the steps below to grant permission to user account.

• Open https://outlook.office365.com/ecp
• Login to the Office 365 admin center as an account administrator.
  
• Select the permissions menu on the left, then double click on Discovery Management or Public Folder Management on the right.
  
• You can now add users to this group. Click the + icon under the Members section.
  
• Look for the username(s) of the account that you would like to add permission for, then click add > OK to add the corresponding user(s) to the permission group.
  
• Click Save to confirm and exit the setting.

Granting Permission for Application Impersonation & Mail Search

This permission allows users added under the Members section of the Discovery Management group (refer to the previous section for setup) to back up and/or restore user item(s) not only for their own account, but also the accounts of other users in the same Members section. To grant permission for this feature, you have to add the Application Impersonation & Mail Search role by following the steps below.

• Open https://outlook.office365.com/ecp
• Login to the Office 365 admin center as an account administrator.
  
• Select the permissions menu on the left, then double click on Discovery Management on the right.
  
• Click the + icon under the Role section.
  
• Select the ApplicationImpersonation&MailSearch role, then click the add button. Click OK afterward.
  
• Click Save to confirm and exit the setting.

Granting Permission for SharePoint Global Admin

The Global Admin permission allow SharePoint account to list other account’s Personal Site and OneDrive in the backup source tree. So before using AhsayOBM to create backup set, please ensure the SharePoint account has already owned the permission in order to apply AhsayOBM to back up and/or restore user item(s) not only for their own account, but also the accounts of other users.

• Open https://outlook.office365.com/owa to sign in Office 365 as a global admin or SharePoint admin.
• Click in the upper-left and choose Admin to open the Office 365 admin center.
  
• In the left pane, choose Admin Centers > SharePoint.
  
• Check the box of the site collection you want to grant Global Admin and click Owners to choose Manage Administrators.
  
• Add Global Admin in the Site Collection Administrators box.
  
• Click OK to confirm.