Article ID: 5060
Reviewed: 2015-12-16

Product Version:
AhsayCBS: 7.3.2.0
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]


Problem Description:
The following error message is displayed on the AhsayCBS console at [Backup / Restore] > [Activities Log], when a backup job of any type is performed:

Timestamp	Login Name	Owner	Type	Message
	...	...	...	...
YYYY-MM-DD hh:mm:ss	username		FileServiceError	[UpdateProgress]null
YYYY-MM-DD hh:mm:ss	username		FileServiceError	[UpdateProgress]null
YYYY-MM-DD hh:mm:ss	username		FileServiceError	[UpdateProgress]null
YYYY-MM-DD hh:mm:ss	username		FileServiceError	[UpdateProgress]null
...	...	...	...	...

Note:
The above null error messages will only be displayed on the AhsayCBS console, the backup / restore operation is not affected by the error messages (e.g. data backed up are still restorable).

Cause:
This is a known issue with AhsayCBS version 7.3.2.0.

Resolution:
To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above.

Perform the upgrade by executing the latest AhsayCBS Installer / Tarball over your existing installation.

Important Note:
For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading.

1. Login to the AhsayCBS console, under [System Settings], select [Basic]:
   
   

   

   
   
2. Select [Administrative Access], then the corresponding system account (e.g. system):
   
   

   

   
   
3. Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:
   
   

   

Keywords:
null, backup, restore, UpdateProgress, [UpdateProgress], [UpdateProgress]null, FileServiceError