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public:announcement:ahsay_v6_eol

Ahsay Backup Software Version 6 Best Effort Support

Updated: 2023-May-29

Ahsay Backup Software Version 6 has been End-of-Life (EOL) on 31st December, 2018.

Ahsay Support Team will offer “Best Effort Support” to all Version 6 partners who are under valid maintenance. Partners with valid maintenance will continue to have access to the License Management Portal so they can allocate their licenses if needed.

Scope of "Best Effort Support"

  • Same support hours under standard Support or Premium service
  • Providing guidance to upgrade to Version 8 & 9
  • Troubleshooting that includes assistance in retrieving and interpreting system logs
  • Recovering backup or restore data if resolvable by our engineer
  • Identifying whether enhancements are done in Version 8 & 9

The above applies to software release of v6.29. Any prior V6 release versions are outdated and Ahsay will not offer support any longer after Version 6 EOL.

"Best Effort Support" will NOT include

  • Developing hotfix and bug fix
  • Offering solution in protection from vulnerability covered in Java 8 and Tomcat 8. This can be fixed by upgrade to Version 9
  • Supporting new SSL certificates other than those already made available in the current Version 9 (i.e. v9.5.4.0)
  • Handling feature enhancement requests, which include additional support for new versions of Operating Systems and Applications

Please contact us if you have any questions at partners-kb@ahsay.com or by means of a support ticket in our Partners Portal.

Remarks:
#1. If your license is not covered by valid maintenance, please DO NOT attempt to upgrade with a newer release. Running AhsayCBS which is released after your maintenance expiry date will result in server stop running.

#2. There is a license structure change from AhsayCBSv7, please contact us if you are upgrading from a v6 license.

#3. As of 29 May 2023, the latest AhsayCBS version is 9.5.4.0. Refer to https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_latest-software_ahsaycbs.jsp for the latest releases.


public/announcement/ahsay_v6_eol.txt · Last modified: 2023/05/29 14:53 by clarence.lee

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