[V8] ISSUE: Fail to process 'Office 365/Site Collections/folder_path/...'. Character reference "&#rn at com.independentsoft.share.Service.a (Office 365 backup) [Ahsay Wiki]

[V8] ISSUE: Fail to process 'Office 365/Site Collections/folder_path/...'. Character reference "&#rn at com.independentsoft.share.Service.a (Office 365 backup)

Article ID: 8128
Reviewed: 2021-09-03

Product Version:
Ahsay Software: 8.5.2.x
OS: Windows

Problem Description

When performing an Office 365 backup, the following error message is displayed in the backup report:

No.	Type	Timestamp	Log
*	erro	...	Fail to process 'Office 365/Site Collections/folder_path/...'. Reason=com.independentsoft.share.as: ParseError at [row,col] :[x,y]nMessage: Character reference "&#rn at com.independentsoft.share.Service.a(Unknown Source)rn at com.ahsay.cbs.P.a (Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j.b(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload. j.a(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j$5.h(Unknown Source)rn at com.ahsay.cbs.K$a.run(Unknown Source)rn at com.ahsay.afc.util.d$2.run(Unknown Source)rn at java.util.concurrent.ThreadPoolExecutor.runWorker (ThreadPoolExecutor.java:1149)rn at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) rn at java.lang.Thread.run(Thread.java:748)rnCaused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]: [x,y]nMessage: Character reference "&#rn at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.next (XMLStreamReaderImpl.java:604)rn at com.sun.xml.internal.stream.XMLEventReaderImpl.nextEvent(XMLEventReaderImpl. java:83)rn at com.independentsoft.share.T.a(Unknown Source)rn ...
*	...	...	...

The same error message can also be found in the backup client log:

[YYYY/MM/DD hh:mm:ss] [erro] [erro] [1575662442986] Fail to process 'Office 365/Site Collections//folder_path/...'. Reason=com.independentsoft.share.as: ParseError at [row,col]:[x,y] Message: Character reference "&# at com.independentsoft.share.Service.a (Unknown Source) at com.ahsay.cbs.P.a(Unknown Source) at com.ahsay.obx.core.backup.hotUpload.j.b (Unknown Source) at com.ahsay.obx.core.backup.hotUpload.j.a(Unknown Source) at com.ahsay.obx.core.backup.hotUpload.j$5.h(Unknown Source) at com.ahsay.cbs.K$a.run(Unknown Source) at com.ahsay.afc.util.d$2.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker (ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[x,y] Message: Character reference "&# at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.next(XMLStreamReaderImpl.java:604) at com.sun.xml.internal.stream.XMLEventReaderImpl.nextEvent(XMLEventReaderImpl.java:83) at com.independentsoft.share.T.a (Unknown Source) ... 10 more ...

Cause

This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.

Resolution

To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.

The instructions can be found by:

Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM

Keywords

Parse, o365, office365, m365, character, reference

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