[V8] ISSUE: Backup source does not exist (Cloud File backup for OneDrive (mailbox / username with single quotation mark)) [Ahsay Wiki]

[V8] ISSUE: Backup source does not exist (Cloud File backup for OneDrive (mailbox / username with single quotation mark))

Article ID: 8127
Reviewed:2021-09-03

Product Version:
Ahsay Software: 8.5.2.x
OS: Windows

Problem Description

When performing an Cloud file backup on OneDrive, the following warning message is displayed in the backup report:

No.	Type	Timestamp	Log
*	warn	...	Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist !
*	...	...	...

The same error messages can also be found in the backup client log:

[YYYY/MM/DD hh:mm:ss] [warn] Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist ! ...

Cause

This issue can occur if the username or mailbox name contains the single quotation character " ' ". This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.

Resolution

To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.

The instructions can be found by:

Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM

Keywords

onedrive, source, does, not, exist, o365, office365, m365

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