Article ID: 8127
Reviewed:2021-09-03
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
When performing an Cloud file backup on OneDrive, the following warning message is displayed in the backup report:
No. | Type | Timestamp | Log |
* | warn | ... | Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist ! |
* | ... | ... | ... |
This issue can occur if the username or mailbox name contains the single quotation character " ' ". This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.
The instructions can be found by:
Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM
onedrive, source, does, not, exist, o365, office365, m365