Article ID: 8124
Reviewed: 2021-08-27
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
When performing an Office 365 backup, the following error message is displayed in the backup report:
No. | Type | Timestamp | Log |
* | erro | ... |
Fail to process 'Office 365/Site Collections/folder_path/...'. Reason=java.lang.NullPointerException rn at com.ahsay.cbs.R$a.<init> (Unknown Source)rn at com.ahsay.cbs.R.<init> (Unknown Source)rn at com.ahsay.afc.cloud.office365.sharepoint.element.n$d.a (Unknown Source) rn at com.ahsay.cbs.P.a(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j.b(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j.a(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j$5.h(Unknown Source)rn at com.ahsay.cbs.K$a.run(Unknown Source)rn at com.ahsay.afc.util.d$2.run(Unknown Source)rn at java.util.concurrent. ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)rn at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:624)rn at java.lang.Thread.run(Thread.java:748)rn |
* | ... | ... | ... |
This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.
The instructions can be found by:
Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM
java.lang.NullPointerException, NullPointerException, o365, office365, m365