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public:8124_issue:fail_to_process_nullpointerexception

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[V8] ISSUE: Fail to process 'Office 365/Site Collections/folder_path/...'. Reason=java.lang.NullPointerException (Office 365 backup)

Article ID: 8124
Reviewed: 2021-08-27

Product Version:
Ahsay Software: 8.5.2.x
OS: Windows

Problem Description

When performing an Office 365 backup, the following error message is displayed in the backup report:

No. Type Timestamp Log
* erro ... Fail to process 'Office 365/Site Collections/folder_path/...'. Reason=java.lang.NullPointerException rn at com.ahsay.cbs.R$a.<init>
(Unknown Source)rn at com.ahsay.cbs.R.<init> (Unknown Source)rn at com.ahsay.afc.cloud.office365.sharepoint.element.n$d.a
(Unknown Source) rn at com.ahsay.cbs.P.a(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j.b(Unknown Source)rn
at com.ahsay.obx.core.backup.hotUpload.j.a(Unknown Source)rn at com.ahsay.obx.core.backup.hotUpload.j$5.h(Unknown Source)rn
at com.ahsay.cbs.K$a.run(Unknown Source)rn at com.ahsay.afc.util.d$2.run(Unknown Source)rn at java.util.concurrent.
ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)rn at java.util.concurrent.ThreadPoolExecutor$Worker.run
(ThreadPoolExecutor.java:624)rn at java.lang.Thread.run(Thread.java:748)rn
* ... ... ...
The same error messages can also be found in the backup client log:

[YYYY/MM/DD hh:mm:ss] [erro] Fail to process 'Office 365/Site Collections/folder_path/...'. Reason=com.independentsoft.share.as: ParseError at [row,col]:[x,y] Message: Connection reset at com.independentsoft.share.Service.a(Unknown Source) at com.ahsay.cbs.P.a(Unknown Source) at com.ahsay.obx.core.backup.hotUpload.j.b(Unknown Source) at com.ahsay.obx.core.backup.hotUpload.j.a(Unknown Source) at com.ahsay.obx.core.backup.hotUpload.j$5.h(Unknown Source) at com.ahsay.cbs.K$a.run(Unknown Source) at com.ahsay.afc.util.d$2.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: javax.xml.stream.XMLStreamException...

[YYYY/MM/DD hh:mm:ss] [cbs] [1624872461663] upd,Office 365/Site Collections/waardkracht.sharepoint.com/meta.si,xxx,xxx,xxx,,,F
[YYYY/MM/DD hh:mm:ss] [info] [1624872461663] Will retry in 45 second(s). Reason=Request is being throttled

[YYYY/MM/DD hh:mm:ss] [hide] [1624872461663] Access token expired. expired date:Date hh:mm:ss CEST YYYY, sTenantName:waardkrachtaccess token:eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsIng1dCI6Im5PbzNaRHJPRFhFSzFqS1doWHNsSFJfS1hFZyIsImtpZCI6Im5PbzNaRHJPRFhFSzFqS1doWHNsSFJfS1hFZyJ9.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.LKvcSmlY7F78HAMOGFI9oTOMwXX3HWiYn7_itb3Ly78jmcvhMA03NSPvEPEglmWi6O9lnsgxbjJzeSmWWSw-68j9QuriTqmXrh32KlbWydkqDFB9xkmV_35PSDQ9qCptqKbnzBQHUH_X7kD0p_fjp-2qkY4jP67RfHfLza1vKDPSTnV9xo2uJM1zay3P_p7dfPl7wcsUn5NFeTPBuNOfqerxr5PnohuOqSQhoPhV768ruX6QHxPXLOACBrbCeu7rA3mKb-Yk7HLTvhRf89kBD9fMyqJ4YTqsRbkrc27UcZimyhYixpeJAbWmJAVHKVzCAnPPYmbDmpMkgRNIRouVKQ
...

Cause

This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.

Resolution

To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.

The instructions can be found by:

Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM

Keywords

java.lang.NullPointerException, NullPointerException, o365, office365, m365

public/8124_issue/fail_to_process_nullpointerexception.txt · Last modified: 2021/12/14 11:23 by anna.olalia

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