Article ID: 8123
Reviewed: 2021-08-27
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
When performing a MS Exchange mail level backup (both Exchange server and Office 365 mail level backup set), the following info message is displayed in the backup report:
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | info | ... |
[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 10, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,, |
* | info | ... |
[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 11, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,, |
* | ... | ... | ... |
This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.
The instructions can be found by:
Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM
parse, error, underlying, stream