[V8] ISSUE: Failed to login to S3Compatible (Cannot create cloud file backup set for (CTYun)) [Ahsay Wiki]

[V8] ISSUE: Failed to login to S3Compatible (Cannot create cloud file backup set for (CTYun))

Article ID: 8120
Reviewed: 2021-08-24

Product Version:
Ahsay Software: 8.5.2.33 - pre-8.5.2.106
OS: Windows

Problem Description

When creating a cloud file backup set (CTYun), the following error message is displayed:

[I][CloudException.ConnectFailedExpt][S3CompatibleManager.login] Failed to login to S3Compatible, (ClientHandlerException: java.net.ssl.SSLException: Certificate for <oos.ctyunapi.cn> doesn't match any of the subject alternative names ...

Cause

This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.33 to pre-8.5.2.106.

Resolution

To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.

The instructions can be found by:

Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM

Keywords

cloud, file, CTYun, server-run, cbs, obm

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