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Article ID:
8107
Reviewed:
05/03/2021
Product Version:
Ahsay Software: 8.1 or above
OS: Windows
When performing an Office 365 backup, the following error message is received in the backup report:
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | erro | YYYY/MM/DD hh:mm:ss |
[New File] File="Office 365/Site Collections/hostname.sharepoint.com/sites//directory_path/file" Error="Item does not exist. It may have been deleted by another user. com.independentsoft.share.bd: Item does not exist. It may have been deleted by another user. 404 Not Found ... ... |
* | ... | ... | ... |
The message suggests that the corresponding file cannot be found when AhsayOBM / ACB attempts to retrieve the file for backup, but the file was there during the file comparison stage. This can sometomes occur for file that are created and removed frequently.
This error cannot be prevented, as AhsayOBM / ACB cannot restrict deletion of the file during a backup, no user action is required.
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