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public:8105_issue:failed_to_resolve_backup_source_failed_to_list_sfolderid
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[V8] ISSUE: Failed to resolve backup source shortcut paths. Failed to list sFolderID=null (Office 365 backup)
Article ID:
8105
Reviewed:
2021-02-23
Product Version:
Ahsay Software: 8.1 to 8.x
OS: Windows
Problem Description
When performing an Office 365 backup, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | erro | YYYY/MM/DD hh:mm:ss |
java.lang.Exception: Failed to resolve backup source shortcut paths. Error=[ExchangeOnlineManager. CloudCache.listDirectFromCloud]Failed to list sFolderID=null; sPath=Office 365/Users com.ahsay.afc. cloud.office365.exchange.m$4.a(Unknown Source) com.ahsay.afc.cloud.office ... |
| * | ... | ... | ... |
Cause
This issue can occur if the required permissions have not been assigned to the Office user account used for the authentication of the Office 365 backup set.
Resolution
To resolve the issue, ensure that the required permission are assigned for the Office account used for authentication of the Office 365 backup set. For details, refer to Section 2.14 of the Office 365 Backup & Restore Guide for Windows on Office 365 permission requirements.
Keywords
office365, o365, 365, m365, microsoft365, microsoft 365, failed, list, permission
public/8105_issue/failed_to_resolve_backup_source_failed_to_list_sfolderid.txt · Last modified: 2021/12/14 08:44 by anna.olalia