Article ID:
8104
Reviewed:
2021-02-19
Product Version:
Ahsay Software: 8.1 to 8.x
OS: Windows
When performing an Office 365 backup, the following error message is received in the backup report:
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | erro | YYYY/MM/DD hh:mm:ss |
[New File] File="file_path/virus_file" Error="The virus scanner discovered an issue while scanning the file. Please try openingthe file directly from the browser, or contact your administrator. Additional information: 'virus_name' com.independentsoft.share.bs: The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser, or contact your administrator. Additional information: 'virus_name' 500 Internal Server Error ... |
* | ... | ... | ... |
The message suggests that AhsayOBM / ACB cannot retrieve the corresponding file(s) during the backup. Note that the error is actually returned by Microsoft, suggesting that the file(s) is infected by virus.
To resolve the issue, you have two options:
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | erro | YYYY/MM/DD hh:mm:ss |
[New File] File="Office 365/Site Collections/companyname.sharepoint.com/All Files/Shared Documents/ files/virus_folder/virus.zip" Error="The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser, or contact your administrator. Additional information: 'virus_type' 500 Internal Server Error ... |
* | ... | ... | ... |
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | erro | YYYY/MM/DD hh:mm:ss |
[New File] File="Office 365/Site Collections/companyname.sharepoint.com/sites/Shared/All Files/Shared Documents/files/virus_folder/virus.zip" Error="The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser, or contact your administrator. Additional information: 'virus_type' 500 Internal Server Error ... |
* | ... | ... | ... |
No. | Type | Timestamp | Log |
* | ... | ... | ... |
* | erro | YYYY/MM/DD hh:mm:ss |
[New File] File="Office 365/Site Collections/companyname-my.sharepoint.com/personal/user_company name_com/All Files/Documents/files/virus_folder/virus.zip" Error="The virus scanner discovered an issue while scanning the file. Please try opening the file directly from the browser, or contact your administrator. Additional information: 'virus_type' 500 Internal Server Error ... |
* | ... | ... | ... |
office365, o365, 365, m365, microsoft365, microsoft 365, virus, infect, infected, malicious