Article ID: 8097
Reviewed: 2020-11-25
Product Version:
Ahsay Software: 8.1 to 8.x
OS: Windows
AhsayCBS web console cannot be accessed, the web browser continues to load with no response.
Further checking on the cbs_context_YYYY-MM-DD.log, rdr_context_YYYY-MM-DD.log or rps_context_YYYY-MM-DD.log, the following initializing error messages were found:
DD-MMM-YYYY hh:mm:ss INFO [hostname-startStop-1] org.apache.catalina.core.ApplicationContext.log [ContextListener.contextInitialized - RDR] Start |
This issue can occur if the configuration file(s) of the CBS, RDR, or RPS module of AhsayCBS is corrupted.
According to the log files which you found the error (e.g. cbs_context_YYYY-MM-DD.log, rdr_context_YYYY-MM-DD.log or rps_context_YYYY-MM-DD.log), recover the corresponding configuration file(s) from the .1, .2, .3, or the subsequence files.
The config *.xml / *.json files can be found in the installation conf folder at %CBS-Install-Home%\conf
In the above example, the error messages were found in the rdr_context_YYYY-MM-DD.log file, which suggests that the RDR module cannot be initialized. Therefore, we should take a look at the RDR module configuration files:
web, console, inaccessible, loading, load