This article only applies to Ahsay software version 7

Article ID: 5360
Reviewed: 2019-03-29

Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When performing a backup of any type, the following error message is received in the backup report:

This issue can occurs if the temporary index files in the backup set's temp folder are corrupted, or the index files in the backup destination are corrupted.

To resolve the issue, perform the following steps:

1. Ensure that the AhsayOBM / ACB client application are on the latest stable patch release.  Patch instructions can be found by Clicking Here.


2. First confirm if the issue maybe caused by corrupted index files in the temporary folder.  Delete the index files in the backup set's temporary folder (e.g. E:\Users\user\temp\backupset_id\OBS@id\index\*).
   
   


3. Perform the backup again, the temporarily index files would be downloaded to the temp folder again.  Continue to the next step only if the same backup error persists.


4. If the problem persist, revert to an earlier set of index files (e.g. from the last successful backup).
   
   From the backup destination (e.g. AhsayCBS), browse to the "blocks" folder where the backup data are stored at:
   
   %backup_destination%\%backupset_id%\blocks
   
   For example
   For backup destination set to AhsayCBS
   
   C:\UserHome\Username\1517279516004\blocks
   
   
   
   Note:
   A separate folder is created for each backup job according to its start time (YYYY-MM-DD-hh-mm-ss), under the "blocks" folder.  All files backed up by that job are stored in that particular folder.


5. Remove all index files (or move the files to another location) in the "blocks" folder:
   
   
   • %backup_destination%\%backupset_id%\blocks\index.b2b.*.cgz
   • %backup_destination%\%backupset_id%\blocks\index.xml.*.cgz
   • %backup_destination%\%backupset_id%\blocks\index-s0*.cgz
   
   


6. Copy the index files from a previous backup job folder (snapshot (YYYY-MM-DD-hh-mm-ss) that you would like to revert to (e.g. from the last successful backup)), back to the "blocks" folder.
   
   For example
   To revert the indexes to the backup on March 20, 2018 01:00:00, browse to
   
   C:\UserHome\Username\1517279516004\blocks\2018-03-20-01-00-00
   
   Copy
   
   C:\UserHome\Username\1517279516004\blocks\2018-03-20-01-00-00\index.b2b.*.cgz
   C:\UserHome\Username\1517279516004\blocks\2018-03-20-01-00-00\index.xml.*.cgz
   C:\UserHome\Username\1517279516004\blocks\2018-03-20-01-00-00\index-s0*.cgz
   
   To
   
   C:\UserHome\Username\1517279516004\blocks\index.b2b.*.cgz
   C:\UserHome\Username\1517279516004\blocks\index.xml.*.cgz
   C:\UserHome\Username\1517279516004\blocks\index-s0*.cgz
   
   
   
   Important:
   After the index files are reverted, data backup by the latest backup job (or sub-sequence job after the snapshot which you have reverted to) will not be displayed in the restore menu.


7. Perform the backup again to see if the problem persists.