Article ID: 5343
Reviewed: 2018-07-06

Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: Windows 10, version 1803

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

After patching Windows 10 to version 1803, when performing a backup for data on network path with pound sign (#) at the start of a folder name (e.g. #folder), folders that are listed afterward, cannot be detected properly.

For example, if the backup source contains:



Data in folder_b and folder_c cannot be backup.

For initial backup job (after patching Windows 10 to version 1803), the AhsayOBM / ACB client agent will not backup data in folder_b and folder_c.

For sub sequence backup job (after patching Windows 10 to version 1803), the AhsayOBM / ACB client agent will detect the data in folder_b and folder_c as deleted data (e.g. moving all data to retention).

Important: This issue will only affect Windows 10, version 1803

This is a known issue with AhsayOBM / ACB installation on Windows 10, version 1803.

To resolve the issue, patch the affected AhsayOBM application to version 7.15.6.55 or above.  The instructions can be found by Clicking Here.

Note:
To undelete the data that were incorrect detected as deleted file by the client application, please refer to the steps provided in the following articles:

FAQ: How to un-delete backup data that were moved to retention unintentionally

windows, network, nas, undelete, un-delete, delete, cannot, obm, acb