Article ID: 5318
Reviewed: 2018-03-13

Product Version:
AhsayOBM: 7.3.0.0 to 7.x
OS: Windows

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When performing a MS SQL database backup (ODBC backup mode), the following error message is received in the backup report:

The message suggests that the database file of the corresponding database cannot be found in the backup destination, possible cause may be:

• Data corruption in the backup destination
  Corrupted file (data blocks of the database file) deleted by the data integrity check.


• Backup issue during a previous backup job
  Database file was not properly uploaded to the backup destination during a previous backup.

To resolve the issue, refer to the following steps:

• Data corruption:
  
  Check if there is hardware or I/O issue with the corresponding backup destination.
  
  
  • Windows
    For backup destination that are located on a Windows computer, check in the Event Viewer to confirm if there is any error.  If a disk error is found, perform a check disk on the affected partition by entering the following command in command prompt.
    
    

    chkdsk /f

  • Linux
    For backup destination that are located on a Linux computer, confirm if there is any error found:
    
    

    cat /var/log/messages

    If a disk error is found, perform a check disk on the affected partition by enter the following commands with the partition un-mount.
    
    

    /sbin/fsck

    /sbin/e2fsck

  • Network volume
    For backup destination on a network volume, ensure that a stable connection can be established between the backup client and destination for the duration of a backup.
  
  
• Backup issue during a previous backup job:
  
  Check on the previous backup reports for any error, or contact Ahsay support representatives for further assistance.