Article ID: 5316
Reviewed: 2018-06-26

Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When performing a backup of any type, the following error message is received in the backup report:

No.	Type	Timestamp	Log
*	...	...	...
*	info	...	Start running post-commands
*	...	...	...
*	erro	YYYY/MM/DD hh:mm:ss	[BackupSetCmd.uploadBackupFiles][java.lang.RuntimeException] Error= [RuntimeException][BackupFileIterator.Combined.hasNext] Throwable= [BackupFileIterator.hasNext]Throwable=[Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse] Cannot parse file, temp_path\backupset_id\index\index.b2b, at id ...
*	...	...	...

Note:
The error message above has been abbreviated, confirm if your backup has similar issue by searching for keywords "Cannot parse file" in the backup report.

The message suggests that there is an issue with the index file.

To resolve the issue, rebuild the index files of the affected backup set:

1. Patch the AhsayOBM / ACB application to version 7.15.6.38 or above.  The instructions can be found by Clicking Here.


2. Login to the AhsayOBM / ACB user interface.


3. Select Utilities, then Data Integrity Check
   
   


4. Select the affected backup set and the corresponding backup destination from the drop down menus.


5. Ensure that the Rebuild index option is enabled
   
   
   
   Note: Also enable the Run Cyclic Redundancy Check (CRC) option if you want to also check on the integrity of the backup data.


6. Click Start to start the index rebuild process.


7. Perform another backup after the rebuild is completed to confirm if the problem is resolved.

Bptree, KeyRangeIterator, hasNext, ABlock, parse