[V7] ISSUE: Error displayed when logging into AhsayOBM or AhsayACB (Apache Tomcat/6.0.51

[V7] ISSUE: Error displayed when logging into AhsayOBM or AhsayACB (Apache Tomcat/6.0.51 - Error report)

Article ID: 5279
Reviewed: 2018-04-19

Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

Problem Description

When logging into the AhsayOBM / ACB client interface, the following error message is received:

Cause

This error can occurs if the version 7 AhsayOBM / ACB client was configured to connect to a version 6 AhsayOBS backup server.

Note:
AhsayOBS does not support login from AhsayOBM / ACB version 7 clients.

Resolution

To resolve the issue, re-configure the AhsayOBM / ACB client to connect to a version 7 AhsayCBS server.

Click on the Show advanced option button in the login menu, then enter the hostname / IP address of a version 7 AhsayCBS server under Backup Server.

Keywords

obc, login, tomcat, cbs, obm, acb, log

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