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v9.5.0.0 Release Notes (09-Nov-2022)

You are recommended to upgrade to this version if the enhancements or the bug fixes listed below are beneficial to you. Otherwise, you may stay with your current version. All users are recommended to first test running this release on a testing server before actually upgrading the production servers.

Limitation / Known Issue of This Version

Deployment / Upgrade

  • For multi-domain SSL certificates added to CBS before v7.17.0.30, users are required to re-add the SSL certificates to CBS v7.17.0.30 or above, before the certificates can be used on sub-admins accounts.


  • Besides the availability of re-branding option, the license key must have valid maintenance in order to build any v9 branded AhsayCBS/OBM/ACB installer.

This release contains the major features listed below:


AhsayCBS / AhsayOBM / AhsayACB / AhsayMobile


  • CBS - API for Total Quota settings (Storage Destination) (ref: T-34770)
  • CBS - ON/OFF control for Auto-Updates (AUA) from creating or updating user (ref: T-21333)

Backup Destination

  • CBS, OBC - Support of OpenStack Yoga (Release Date: 2022-03-30) (ref: T-34774)
  • CBS, OBC - Support of OpenStack Xena (Release Date: 2021-10-06) (ref: T-33968)
  • CBS, OBC - Support of OneDrive for Business China region (ref: T-34578)


  • CBS - Change in Application Settings - ACB/OBM no longer requires “Rebuild Client” (ref: T-35934)

Application specific backup - Microsoft365

  • CBS, OBC - Improve usability of Team Chats backup and restore in “This Microsoft user only” backup scope (ref: T-34663)
  • CBS, OBC - Support of M365 China region (ref: T-34525)
  • CBS, OBC - Backup Source Deselect filter for M365 (ref: T-35127)

Application specific backup - MSSQL

  • OBM - Support of Auto-Truncate transaction log on Full Backup (ref: T-35751)

Application specific backup - Hyper-V

  • OBM - Performance Tuning for Hyper-V Backup (ref: T-22826)
  • OBM - Storage Utilization for Hyper-V Backup (ref: T-33049)

Application specific backup - VMWare

  • OBM - Storage Utilization for VMWare Backup (ref: T-32291)

General / Miscellaneous

  • CBS - Add User Account status filter in “Users, Groups & Policies > Manage Backup User” (ref: T-35013)
  • OBC - Support Recycle-bin for Block File Protection (ref: T-34070)
  • OBC - Remove logout reminder on Windows 8 or above (ref: T-35452)
  • OBC - Option to disable checkbox “Migrate Data” setting in manual backup (ref: T-35021)
  • CBS, OBC - Prioritise Full Backup Schedule if multiple schedules start at the same time (ref: T-35183)
  • CBS, OBC - Fine-tuning default block size for deduplication (ref: T-35095)
  • CBS, OBC - Fine-tuning “Shrink block” for Storage Utilization (ref: T-34197)

Group feature / Reseller panel

  • CBS - Option for Administrator to disable Backup user login to CBS web console (ref: T-34889)
  • CBS - Support of Total Quota settings (Storage Destination) (ref: T-34945)
  • CBS - Support Microsoft Team for Default shortcut policy(ref: T-35154)
  • CBS - Add Storage quota control for subadmin (ref: T-34891)

Reporting / Email report

  • CBS - Support of OAuth 2.0 authentication for SMTP Server Settings (reg: T-34976)
  • CBS - Skip sending consolidated report when no updates (ref: T-35198)

Restore / Decrypt

  • CBS, OBC - Better presentation of Restore Snapshot when out of retention period (ref: T-35123)

System maintenance

  • CBS - Enhanced logging mechanism for system recources control (ref: T-34667)
  • OBC - Change the process name from “java” to %APP_HOME% executable for schedule backup process in macOS (ref: T-34895)
  • CBS, OBC - Enhanced Memory Control for PDIC & DIC (ref: T-35249)

Users Experience

  • OBC - Fully utilize UI space in Restore Screen (ref: T-35085)


  • CBS - Update Bundled Tomcat to v8.5.82 (ref: T-35056)

Synology / QNAP NAS

  • OBM - Support of QNAP QTS 5.0.1 (ref: T-35400)
  • OBM - 2FA support for QNAP & Synology NAS(ref: T-34975)

Bug Fix


  • CBS - Output error for v2 API when trying to list Backup user with specific UserGroupID (ref: T-34915)

General / Miscellaneous

  • CBS - Backup users could not list on the CBS User page (ref: T-34718)
  • CBS - The OK button on CBS Rebrand Web Console > Custom Properties > Installer - Configuration page does not respond (ref: T-34746)
  • CBS - Web Console could not save config / not responding to toggle when using French (ref: T-34782)
  • CBS - 2FA Setup screens displaying French incorrectly (ref: T-34785)
  • CBS - Web Console displayed warn “[Resource.getMessage] Cannot find the resource for GLOBAL.Obc.OtherConfig.WarningMessage'..” in Group Policy (ref: T-34856)
  • CBS - Incorrect statistics calculation for dedupe saving (ref: T-34913)
  • CBS - Encryption Key Recovery unable to handle Backupset Name contain “\” character (ref: T-35401)
  • OBM - OBM is getting delay at the end of the backup job (ref: T-35073)
  • OBC - French translation shows {0} instead of inserting the correct content in add network address (ref: T-34845)
  • OBC - Failed to launch OBC French in macOS, gets “Please grant full disk access to %OBM/ACB% to avoid unexpected backup failure” (ref: T-35359)
  • OBC - In Ultilities > Delete Backup Data > Choose from ALL files, incorrect label for checkbox “Restore linked Data” (ref: T-35464)


  • CBS - OBC branding disabled “Show free trial option on startup page” doesn't hide “Sign up now” in login screen (ref: T-35132)

Restore / Decrypt

  • OBM - Restore stops after getting error “Table 'TableFileInfo3' has been dropped already” (ref: T-34763)
  • OBM - MySQL Restore failed with Error “org.sqlite.SQLiteException: [SQLITE_ERROR] SQL error or missing database (near “AND”: syntax error)” (ref: T-34821)
  • OBM - OBM Does not restore .mdf files (raw file or alternate location) resulting in nothing being restored to MSSQL server (ref: T-35165)
  • OBM - MariaDB Restore failed with [] Path=%Path%\MariaDB\xxx.sql Error= null errors (ref: T-35311)

AhsayMobile 2FA / Backup

  • MOB - Could not pair Mobile Device for 2FA (OTP), gets “[AddDevice] Error = [class] Connection timed out connect (ref: T-34773)

Application specific backup - CloudFile

  • OBC - AmazonS3 Backup gets “Access denied, HTTP Code: 403 [SignatureDoesNotMatch], The request signature we calculated does not match…” (ref: T-34505)

Application specific backup - Hyper-V

  • OBM - Hyper-V Backup encountered error “ Failed to load BAT” (ref: T-34727)
  • OBM - Hyper-V Cluster Restore stuck on loading when performing Granular restore (ref: T-34749)
  • OBM - Hyper-V Cluster Backup encountered Error=“ Path ”%Path%” cannot be added to subindex. Current=“xxx”, Expected=“yyy” (ref: T-34898)
  • OBM - Slow Restore performance on Hyper-V backupset (ref: T-34871)
  • OBM - Hyper-V Backup encountered “Failed to check VM Pass-Through disks. Error = The collection contains no objectsParameter name: collection” (ref: T-35212)
  • OBM - Hyper-V Backup getting “The system cannot find the file specified” on random avhdx files (ref: T-35262)
  • OBM - Hyper-V Backupsets cannot be restored due to missing data (ref: T-35327)

Application specific backup - MS Exchange Mail

  • OBM - Exchange Mail Level Backup doesn't show quota usage in report (ref: T-34765)

Application specific backup - MSSQL

  • OBM - MSSQL Backup encountered error “[ListSQLSvr.SQLDriverConnectW] failed” when accessing the backup source GUI (ref: T-34904)
  • OBM - MSSQL Backup storage space not being saved efficiently by Deduplication (ref: T-34985)

Application specific backup - Microsoft365

  • CBS - M365 Backup error Destination integrity check failed. Error … stack:java.sql.SQLException: Cannot get file ID (ref: T-34750)
  • CBS - M365 Backup throws exception and redirects to login page when accessing EditBackupSetTab2.jsp (ref: T-34825)
  • CBS - M365 Backup reports incorrect required license modules (ref: T-34857)
  • CBS - M365 Backup encountered error “Failed to remove file= ”%Path%“.. because it is not empty” (ref: T-34979)
  • CBS - M365 Backup encountered error “Failed to handle selected source … No owner or member with mail address found …” (ref: T-35052)
  • CBS - M365 Backup encounters “Failed to handle selected source Reason= Failed to login to cloud service provided” (ref: T-35180)
  • CBS - M365 Backup getting “User does not exist” and “Site collection is not found” warnings for removed users/site collections (ref: T-35229)
  • CBS - Cannot access to M365 backupsets settings page ( (ref: T-35336)
  • CBS - M365 Failed to run space freeing up … [SQLiteException] [SQLITE_CANTOPEN] Unable to open the database file (unable to open database file) (ref: T-35351)
  • CBS - M365 Backup gets error “Failed to handle same file, %Path% Reason=[FileAttributeIterator.iterate] Failed to iterate sPath” (ref: T-35310)
  • CBS - M365 Backup fail due to “License Module Quota Exceeded” when insufficient modules assigned to user (ref: T-35393)
  • CBS - M365 Restore Failure, get message “No Backup jobs are found” (ref: T-35334)
  • OBM - M365 Backup gets warn “[BackupOffice365Cmd.reviseSelectedSrc] No selected source found after revised!” and backup data were being deleted (ref: T-34850)
  • OBM - M365 Backup encountered “Error=[FileAttributeIterator.reiterate] Failed to list sPath=''. Reason='Error opening connection'” (ref: T-34867)
  • OBM - M365 Outlook Backup encounters “Failed to resolve backup source shortcut paths…ListAllSitesStatus=ALLOW but fail to list sites” (ref: T-34942)
  • OBM - User is able to perform multiple M365 backups at a time when clicking “Backup now” button multiple times (ref: T-34810)
  • OBM - M365 Backup error “Failed to handle new/same file, Failed to list path: …Teams Chat. … [GraphService._listChats] req app permission auth” (ref: T-35116)
  • OBM - M365 Outlook Restore requires Personal Site/OneDrive setup (ref: T-35358)
  • OBM - M365 Backup gets 401 Unauthorized: {“errorCode”:911,“message”:“Request returned invalid status response, status='Unauthorized'.”} error (ref: T-35360)
  • OBM - M365 Backup gets “Failed to handle same file … Failed to list private channels. for group 'xxx' Reason=Error authenticating with resource” (ref: T-35385)
  • CBS, OBC - M365 Backup encountered error [OnShallUpload_Watcher] Failed to handle same file, sPath=%Path%. Reason=Access denied (ref: T-34885)
  • CBS, OBC - M365 gets error “Failed to login to cloud service with the credentials provided … Attempted to perform an unauthorized operation” (ref: T-35054)
  • CBS, OBC - M365 Backup gets error “Failed to handle same file %Outlook% Reason=User %UserAccount% has been deleted or does not exist” (ref: T-35264)
  • CBS, OBC - M365 Backup gets error “Failed to handle selected source, sPath=…/Outlook Reason=User %UserAccount% has been deleted or does not exist.” (ref: T-35292)
  • CBS, OBC - M365 Backupsets “Teams” section disappeared from backup source after Re-authorization (ref: T-35396)

Application specific backup - VMWare

  • OBM - VMWare Backup encountered “Error=“ Fail to read VDDK meta data. Error=The specified key is not found in the disk database” (ref: T-34636)
  • OBM - VMWare Backup gets error “VM changed block tracking data for VDDK mode is corrupted … Reason = “Fail to query change info”” (ref: T-34754)
  • OBM - Incremental CBT Delta Chain corrupted without running backup (ref: T-35233)

Application specific backup - Others

  • OBM - Oracle DB Backup fails with error “ORA-00904 … invalid identifier” (ref: T-34805)
  • OBM - MySQL Backup mysqldump: Error 2020: Got packet bigger than 'max_allowed_packet' bytes when dumping table at row (ref: T-35335)

File backup

  • OBM - File Backup gets ”[NixUtil.c][write] No space left on device“ error (ref: T-35414)


  • OBM - Backup encountered error “index.db_%datetime%” does not exist on destination during merging & Error=[WriteFile] (112) There is not enough space (ref: T-35124)
  • CBS - Backup encountered error “Failed in delete file, %Path%/index.metadata.json, http code 412” (ref: T-35146)

Auto Update

  • OBC - Update Auto-update version in Control Panel > Programs and Features (ref: T-33953)

Operating Systems

  • OBM - File Backup on macOS 12.4 failed to load files when running scheduled backup (ref: T-34854)


  • CBS - “Forgot Password” on OBC shows user not found if connected to RDR (ref: T-35005)

Reporting / Email report

  • CBS - CBS Web Console take long time to load User List & generate PDF backup reports (ref: T-34917)
  • CBS - Backup status on CBS could not aligned with OBM (ref: T-35020)
  • CBS - Restored file does not listed in PDF Restore report (ref: T-35184)

Synology / QNAP OBM

  • OBM - Synology OBM gets prompts “CONFIRM_ENABLE_SCHEDULE_SETTING_QUESTION” when adding backup schedule to new backupsets (ref: T-34794)
  • OBM - Synology OBM could not display MariaDB icon correctly (ref: T-34795)
  • OBM - Failed to launch QNAP OBM (ref: T-34835)
  • OBM - Failed to launch QNAP OBM (Service Unavailable) (ref: T-34839)

System maintenance

  • CBS - CBS crash after applied Hotfix v9.3.2.16 (ref: T-34924)
  • CBS - CBS Service take long time (~10minutes) to start up (ref: T-35163, T-35260 )


  • CBS - Security Patch - XSS (ref: T-34777, T-35143, T-35130)

Product Abbrieviation:

  • AhsayACB - ACB
  • AhsayOBM - OBM
  • AhsayCBS - CBS
  • AhsayACB & AhsayOBM - OBC
  • AhsayMobile - MOB
  • (AhsayMobile) Mobile Backup Server - MBS
public/resources/release_notes_v9500.txt · Last modified: 2023/04/12 16:49 by clarence.lee

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