Article ID: 8061
Reviewed: 2019-07-30

Product Version:
AhsayCBS: Pre-8.3
OS: Windows 10, version 1903

When installing / un-installing the AhsayCBS application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:



The same issue can will also occur for installation / un-installation of AhsayOBM / ACB.  Click Here for more details.

This is a known issue with the AhsayCBS on a Windows 10, version 1903 computer with anti-virus application installed.

For installation issue with AhsayCBS, you can workaround the issue by performing one of the following two options:

• Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender
  
  From the Start Menu, select Settings > Updates & Security > Windows Security > Virus & threat protection > Windows Defender Antivirus options, enable Periodic scanning
  
  



• Option 2 - Enable the Allow antimalware service to remain running always group policy
  
  From the Start Menu, run gpedit.msc > Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus, enable the policy Allow antimalware service to remain running always
  
  

For un-installation issue with AhsayCBS, patch the client application with the following hotfix:

1. Download the hotfix file at: http://download.ahsay.com/dev/hot-fixes/81/811106/cbs-hotfix-task24070.zip


2. Stop the AhsayCBS services.


3. Make a copy of the folder "$CBS_HOME/lib" (e.g. C:\Program Files\AhsayCBS\lib) for safety purpose.


4. Extract the hotfix into the AhsayCBS installation folder, overwrite the existing content.


5. Restart AhsayCBS service afterward.

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