Sidebar

Ahsay Backup Software

Backup Set Types

Supported Storage

Features in OBM / ACB

Features in CBS

Brand and Customize

License

Documentation

FAQs and Known Issues

Can't Find What You Need?

public:8060_issue:backup_installation_and_uninstallation_stuck

ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed

Article ID: 8060
Reviewed: 30/07/2019

Product Version:
AhsayACB / AhsayOBM: Pre-8.3
OS: Windows 10, version 1903

Problem Description

When installing / un-installing the AhsayOBM / ACB application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:



The same issue can will also occur when performing a Exchange 2016 / 2019 Mail Level backup, Office 365 backup or Cloud File backup.  The backup process is stuck / stopped at the beginning of the backup job.

Cause

This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with anti-virus application installed.

Resolution

For backup or installation issue with AhsayOBM / ACB, you can workaround the issue by performing one of the following two options:

  • Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender

    From the Start Menu, select Settings > Updates & Security > Windows Security > Virus & threat protection > Windows Defender Antivirus options, enable Periodic scanning



  • Option 2 - Enable the Allow antimalware service to remain running always group policy

    From the Start Menu, run gpedit.msc > Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus, enable the policy Allow antimalware service to remain running always



For un-installation issue with AhsayOBM / ACB, patch the client application with the following hotfix:

  1. Download the hotfix file at: http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip

  2. Stop the AhsayOBM / ACB services.

  3. Extract the hotfix into the AhsayOBM / ACB installation bin folder (e.g. C:\Program Files\AhsayOBM\bin) and overwrite the existing content.

  4. Restart AhsayOBM / ACB service afterward.

Keywords

install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop

public/8060_issue/backup_installation_and_uninstallation_stuck.txt · Last modified: 2019/10/15 13:57 by clarence.lee